Daytonaspin Casino— player complaints: 13 in English

Player’s withdrawal is delayed due to repeated document requests. [Withdrawal] — unresolved

Player is facing delayed withdrawals. [Withdrawal] — no_react_reg_bad

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that withdrawals could take several days or weeks, often due to KYC verification or a high volume of requests, and asked him to wait at least 14 days. As he did not respond to our follow-up messages and reminder, the complaint was then closed due to lack of cooperation.

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The player from the United Kingdom had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player faced delays and repeated rejections of withdrawals despite having provided extensive verification documents and having communicated persistently with the casino. After multiple attempts to resolve the issue and requests for clarification, the casino failed to respond to our inquiries. Consequently, the complaint was marked as unresolved due to lack of casino cooperation.

The player from Greece had requested a withdrawal two weeks ago but faced issues with the identification process, as his bank statements were continually rejected. Despite winning €2700, his first withdrawal of €500 was returned to his balance due to 'incomplete identification,' and the casino did not disclose its operating license. We engaged with the player to gather documentation and attempted to contact the casino for resolution, but the casino failed to cooperate or respond. Consequently, the complaint was marked as unresolved, and the player was advised to escalate the matter to the relevant gaming regulator for further assistance.

The player from Germany formally complained about Daytona Spin for failing to implement his self-exclusion request, which he had communicated multiple times. His account remained playable for more than three days, leading to additional losses of €647, as he was able to deposit despite his requests. He sought an examination of the delay in implementing his self-exclusion and reimbursement for his losses. The complaint remained unresolved as the casino did not cooperate or respond to inquiries from the Complaints Team. The complaint was marked as unresolved, and the player was advised to escalate the issue to an authorized alternative dispute resolution service.

The player from the United Kingdom deposited £175 and successfully withdrew £170 after completing three verification processes. However, his attempts to withdraw the remaining £430 were declined multiple times due to requests for additional verification documents. His account was accessible, and the approved documents included identity, selfie with identity, proof of address, and payment proof, while proof of income and source of funds were requested but not approved. We closed the complaint as unresolved because the casino had a pattern of non-responsiveness to complaints and had not engaged with our attempts to mediate the withdrawal issue.

The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player was advised to wait at least 14 days for the withdrawal to be processed due to possible verification or processing delays. After the recommended time frame had passed, the player did not respond to follow-up inquiries. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.

The player from the United Kingdom faced difficulties withdrawing £500 from Daytona Spin due to an extensive verification process. Despite submitting the required information multiple times, she received generic responses and felt uncertain about receiving her winnings. The issue was resolved after the player confirmed receipt of her winnings. The complaint was closed as a result.

The player from Italy had requested a withdrawal two weeks ago and had submitted the necessary verification documents. However, the casino had cancelled her withdrawal request and had asked for additional documents not previously mentioned, which led to further delays in the verification process and withdrawals that remained pending for a month. The Complaints Team had engaged with the player and had attempted to communicate with the casino to resolve the issue. Due to the casino's lack of response, the complaint was marked as unresolved, and the player was advised to contact the relevant gaming authority for further assistance.

The player from the United Kingdom had requested a withdrawal two weeks ago, which was delayed due to final verification requirements including multiple documents. He was stuck on a verification step that required him to hold a piece of paper, with no response from support beyond automated replies. The issue was resolved after the player confirmed the resolution through the complaint system.

The player from the United Kingdom faced repeated document requests for verification to withdraw their winnings, despite having provided valid documents multiple times over the previous three weeks. They received only generic auto responses from the casino. The issue was resolved after the player provided all relevant correspondence and documents to the Complaints Team for an independent review. The complaint was marked as resolved following the player's confirmation that the problem had been addressed.The player from the United Kingdom faced repeated document requests for verification to withdraw their winnings, despite having provided valid documents multiple times over the previous three weeks. They received only generic auto responses from the casino. The issue was resolved after the player provided all relevant correspondence and documents to the Complaints Team for an independent review. The complaint was marked as resolved following the player's confirmation that the problem had been addressed. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Jun 2026 | Resolved : 06 Aug 2026Automatic translation: