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CBet— player complaints: 12 in English

12 Complaints
0 Last 30 days
0 Unresolved
81.574713790937d Last complaint
18.5 Risk index
$5,065 · €3,500 Disputed sums

CBet: 12 complaints filed in English across 2 platforms, disputed sums $5,065 · €3,500. Most of them are about account blocks (33%). Risk index 18.5. Texts below are the players' own words, as published on the source site; last complaint 2026-07-22.

What players complain about

Account blocks 33% 4
Withheld payouts 33% 4
Other 17% 2
Licence 8% 1
Game fairness 8% 1
Status unknown 8 Rejected 2 Closed, no outcome 2

Sources

Trustpilot 8 CasinoReviews 4

Complaints by month

10
11
12
01
02
07

Questions and answers

How many complaints are there about CBet?

The English-language record holds 12 complaints from 2 platforms; 8 carry no status from the platform. The latest one is dated 2026-07-22.

What do players complain about?

Mostly account blocks — 33% of cases, then withheld payouts (33%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 18.5 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 12

22.07.2026 Trustpilot Game fairness
They are thieves. 400 euros without any combination. They make you win something at the beginning and then you won't win
They are thieves. 400 euros without any combination. They make you win something at the beginning and then you won't win anything anymore. The positive reviews are fake.
17.02.2026 Trustpilot Withheld payouts
9250 INR hold by cbet Fraud application and they are chitter.My withdrawal is pending since long timeNo response on mail
9250 INR hold by cbet Fraud application and they are chitter.My withdrawal is pending since long timeNo response on mail Please stay away from this site
13.02.2026 Trustpilot Withheld payouts
Those people are scammers i swear on God i made my first withdrawl it was first 74 hours i had to wait,this is what they
Those people are scammers i swear on God i made my first withdrawl it was first 74 hours i had to wait,this is what they told me--Our banking partner or node provider is currently overloaded.Please try again in 28 hours. Please communicate with Customer Support if you have any questions---thry will
22.01.2026 Trustpilot Withheld payouts
I am unable to withdraw my money it’s been more then 10 days unable to reach support chat and no one response on email I
I am unable to withdraw my money it’s been more then 10 days unable to reach support chat and no one response on email I can send proof please help as it’s 5000$
15.01.2026 CasinoReviews Other Rejected
Cbet.gg Casino - Self-Excluded Player – Formal Complaint and Refund Claim
I am writing to formally file a complaint against CBET Casino and to request a full refund of $5,065, which I lost as a direct result of their failure to respect my self-exclusion. On December 9, 2025, I voluntarily activated a six-month self-exclusion on my Cbet account due to gambling-related issues. I have clear written proof of this self-exclusion request, including confirmation emails dated December 9, 2025. Despite this self-exclusion being active, CBET later allowed me to reactivate my account simply by clicking a “reactivate account” option, without any verification, waiting period, or responsible gambling safeguards. This should never have been possible under any responsible gambling or self-exclusion policy. As a direct consequence of this breach, I reactivated my account and on December 27, 2025, I lost $5,065 in a single day. I also have full documentation proving that deposits were accepted after my self-exclusion was already in effect. When I attempted to contact CBET to file a complaint and request a refund, the company blocked the live chat and stopped responding to me entirely, effectively preventing me from exercising my right to dispute this issue. Allowing a self-excluded player—especially one with acknowledged gambling problems—to return with a single click is illegal, unethical, and a serious violation of responsible gambling standards. Self-exclusion is meant to protect vulnerable players, not to be bypassed for profit. I am in possession of: - Proof of my self-exclusion dated December 9, 2025 - Proof of deposits made after self-exclusion - Proof of losses totaling $5,065 on December 27, 2025 - Proof that communication channels were blocked by Cbet Given these facts, I formally request: 1. A full refund of $5,065, and 2. A written explanation as to why my self-exclusion was not enforced.
15.12.2025 Trustpilot
They are scammers. The verification process took one week, and after that I waited three more days for the withdrawal. I
They are scammers. The verification process took one week, and after that I waited three more days for the withdrawal. In the end, they canceled the withdrawal and blocked my account. I had $1,000 in my account. Their agents kept saying that everything was fine, but in reality they were lying and ev
10.12.2025 CasinoReviews Closed, no outcome
Cbet - unlawful refusal to pay, account closure
Sehr geehrtes CasinoReviews-Team, ich möchte mich über den Wettanbieter Cbet beschweren. Mein Konto wurde plötzlich gesperrt, ich kann mich nicht mehr einloggen und erhalte weder E-Mails noch Antworten vom Support. Mein Guthaben von 1650–1700 € wurde mir nicht ausgezahlt, obwohl mein KYC-Prozess erfolgreich abgeschlossen wurde und ich in der Vergangenheit immer problemlos Geld abheben konnte. Trotz mehrerer Versuche, den Kundenservice zu kontaktieren, habe ich keine Antwort erhalten. Ich fordere die sofortige Auszahlung meines Guthabens und eine klare Erklärung für die Kontosperrung.
09.12.2025 Trustpilot Licence
UPDATE 2 : I just created an account with cgg.bet.br and the support informed me that I should go to CBET.gg. So the sup
UPDATE 2 : I just created an account with cgg.bet.br and the support informed me that I should go to CBET.gg. So the support from this Brazilian regulated online casino has just directed me to a website that has fake licence information on the homepage. Meaning that the main company is in cahoots wi
14.11.2025 Trustpilot
My account is blocked now, and customer care not giving any reply, I won money so they blocked my account, it's very sad
My account is blocked now, and customer care not giving any reply, I won money so they blocked my account, it's very sad to here it 😔😔
25.10.2025 Trustpilot Withheld payouts
Withdrawal is still not processed. I got some weird message that bank or node provider is overloaded and that I need to
Withdrawal is still not processed. I got some weird message that bank or node provider is overloaded and that I need to wait 72h. So it's count downing and it's extremely weird and doesn't look legitimate. Every time customer support begs for 5* review so don't fall for it.I believe that all reviews
31.01.2023 CasinoReviews Closed, no outcome
CBet - Account blocked- rejected withdrawal of €3500
Hello there, The casino I used was Cbet.gg Hereby I'm asking for your help as I'm getting desperate already. Few days ago, on the 27th of January I received an e-mail stating that my account will be closed due to sportbook fraud. (Please note i haven't place any sport bets as you can see on my account) They told me I need to withdraw my money that I won before 27th of January and then they will close my account. I asked for an explanation as I know I haven't done anything illegal and I played as per terms and conditions that I agreed to. Still I have no answer from them. On the 26th of January I won jackpot of 7000 Euros in a game called Silver & Gold mine and that was also my balance on the account. According to the e-mail received, I should be able to withdraw this money out before closure of the account. Quote From e-mail received: ....in order to find the best compromise for you, we have taken the decision to withdraw your money. Once this is done, your account will be permanently closed without any means of reopening...... I managed to get some money out, but there is still 3500 Euros left on my account which is now blocked and I cannot access it anymore. Please, I need your help as I don't know what is happening or what can I do. I played Casino slots only. Not more than 10 different games. I haven't done anything illegal. I need some explanation and help from your side. You don't need to reactivate my account, but I beg you to send me the remaining balance that I still have there. I have family and kids and I could really use that money. I was told I could get this money out before they close my account, so please let me get it out. Please help me. They don't answer my e-mails. When I try to contact customer support chat they block it and i cannot send any more messages. I can't do anything.
25.11.2020 CasinoReviews Other Rejected
CBet - My request for self exclusion not actioned on time
My casio site is not appearing in the list. The website name is https://cbet.gg/ and operated by A.K. Global NV. Being realized i have gambling issue, I have put the request for self exclusion on 20th Nov. While submitting the request i have cited the reason as personal. After 4 to 5 mail communication they didn't closed my account. Because of this reason i end up losing €170. I couln't resist my self from playing. This happened because of their inactiveness. They didn't shown any sign that they want to close my account. Can you please confirm what further action can be taken here. I have all the mail chain with me. If require I can share the details. Thanks,

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