Cazeus Casino - Player's withdrawal is delayed.
The player from Hungary requested a withdrawal of his winnings on September 20, 2026, after confirming with Cazeus customer support that withdrawals were processed within three business days. Despite the timeframe, he had not received his funds and only received vague responses from customer support about the status of his withdrawal. We explained that withdrawals could take longer due to KYC checks or a high volume of requests and asked him to wait at least 14 days before escalation. The complaint was then marked as resolved after he confirmed receipt of a solution and closed the case.The player from Hungary requested a withdrawal of his winnings on September 20, 2026, after confirming with Cazeus customer support that withdrawals were processed within three business days. Despite the timeframe, he had not received his funds and only received vague responses from customer support about the status of his withdrawal. We explained that withdrawals could take longer due to KYC checks or a high volume of requests and asked him to wait at least 14 days before escalation. The complaint was then marked as resolved after he confirmed receipt of a solution and closed the case. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 24 Sep 2026 | Resolved : 25 Sep 2026Automatic translation:
