Casumo— player complaints: 295 in English

CASUMO THIEVES!!£3,100 outstanding from Janaury 2025. 19 months of chasing to get answers! They told lies to eCorga that i had not provided the adeuqate documents. They sent fake transaction ID's claiming the transaction was sent to me although was not successful. Fraudulent business. No respect to

CASUMO THIEVES!!£3,100 outstanding from Janaury 2025. 19 months of chasing to get answers! They told lies to eCorga that i had not provided the adeuqate documents. They sent fake transaction ID's claiming the transaction was sent to me although was not successful. Fraudulent business. No respect to even reply. I have not had a reply after contacing them now 17 times via email. Have to now pursue through a small claims court to receive the funds or at least put this to bed!! AVOID THIS BUSINESS.. They just ignore you via email and do not reply at all! AVOID

I self-excluded from Casumo after becoming concerned about the constant pop-ups and interruptions during gameplay, which I believe negatively affected my gambling experience. When I self-excluded, I still had around £9 left in my account that I was unable to withdraw.I submitted a formal complaint o

Hi im trying to withdraw my funds of £32. Called helpline was told someone will call me back. Ive asked that my account be closed its paused for now. Cant get the withdrawal sent to my bank which is the same bank i used to deposit??? Not good.

Do not play slots on casumo I know that they are randomly number generator but to lose consistently for months on end is a joke also the slots don’t show you the rtp and if they do then they don’t stick to the rtp at all. Avoid spinning with casumo at all costs. I have screen recordings of spending hundreds and thousands of pounds just to get a feature and paid only crumbs of what has been put in but I guess that’s random that randomly happens constantly.

Do not play slots on casumo I know that they are randomly number generator but to lose consistently for months on end is a joke also the slots don’t show you the rtp and if they do then they don’t stick to the rtp at all. Avoid spinning with casumo at all costs. I have screen recordings of spending

Needed to verify payment card, can't find physical card so I was assured a bank statement showing the deposit leaving would be okay. Three times uploaded said bank statement and three times it's been rejected. It wouldn't be that bad apart from I'm just trying to withdraw my original deposit of £20

Needed to verify payment card, can't find physical card so I was assured a bank statement showing the deposit leaving would be okay. Three times uploaded said bank statement and three times it's been rejected. It wouldn't be that bad apart from I'm just trying to withdraw my original deposit of £20 which I didn't even wager. Insanity. The only plus is the customer service people I spoke with are lovely. Mike and I think Lina. Otherwise bag of shite.

Generally one of the worst sites I've experienced for bonuses £50 with 40p spins and nothing 😂 it's ridiculous I'm expecting £1000's but jheez

They have one of the lowest scores on Trustpilot for online casino's and don't seem to care.Are the people in charge at Casumo ignorant or lazy? It surely has to be one.You've got to stop running the exact same promotions year after year. Nobody is fooled just because you're now calling it "Christmas in July". It's still the exact same thing. They're bad promotions. Nobody cares about 10/20 free spins or whatever other nonsense. Just go to basically any other casino in existence and get a deposit match. Simple.The only thing you've even slightly done differently in the past year is this free spin per day (Spinumo, stupid name), which isn't even real. You get 0 spins six days of the week and 3 spins that still pay 0 on the 7th.Put some effort into your company and think up some genuine promotions that are fresh and new. Maybe then,you'll stop having the absolute worst reputation of all casino's.

I never imagined I would have to write a review like this, but after everything that has happened over the past weeks, I feel it is important to share my experience.On 22 May 2026, I requested a withdrawal of €10,000. At that time, I also had approximately €5,500 remaining in my Casumo account.From that day onward, my withdrawal remained pending.After several days without any communication, I contacted live chat on 26 May. Only then was I informed that additional documents were required. My account had already been verified before, and I had successfully completed withdrawals with Casumo in the past.From that moment, I fully cooperated with every request. I submitted every requested document immediately, always on the same day. I never delayed the process from my side.During this review, I provided: ● Bank statements from all of my bank accounts. ● Three months of payslips. ● Source of funds explanations. ● Additional financial documents. ● Clarifications regarding transfers between my own accounts. ● Any further information requested by the Player Protection Team.Whenever Casumo asked for something, I sent it immediately.Despite this, I was constantly told to wait.The live chat repeatedly informed me that my documents were under review. Later I was told that everything looked fine and that my case had been transferred to the payments team. Shortly afterwards, I was asked to provide even more documents.I then received an email stating that I would receive an update within 10 days. That deadline passed.Later, I was told my case had been prioritised and that I would receive another update within one or two days. That deadline also passed.Weeks went by without any meaningful progress.After waiting for such a long time, I unfortunately became frustrated and impatient. My funds remained on my player account because my withdrawal was still pending. I eventually cancelled the withdrawal and continued playing. I lost the remaining balance, meaning that today I no longer have any funds left on my account.However, even after this, my account review is still not completed.Today is 6 July 2026.It has now been almost two months since my initial withdrawal request, and I am still being asked for additional documents despite having already provided an enormous amount of personal and financial information.Casumo now possesses: ● My payslips. ● My bank statements. ● Information about all of my personal bank accounts. ● Source of funds documentation. ● Various explanations regarding my financial transactions.I have done everything requested of me, immediately and in full.My complaint is not about compliance checks themselves. I understand that licensed casinos have legal obligations.My complaint is about the excessive delays, the poor communication, the repeated requests for further documentation after previous documents had already been accepted, and the complete lack of a reasonable timeframe.Based on my personal experience, I cannot recommend this casino.At this point, I no longer even wish for my account to be verified. I simply want my account to be closed. I will also be submitting a formal complaint to the Malta Gaming Authority regarding the handling of my case.This has been, without question, the worst experience I have ever had with an online casino.

Very bad site they hold onto my funds for a month after I sent all documents they asked for. What a mess of a site

Stay away fro this website , is been a week since i have deposit £200, and without even playing the funds they bloked my account with the funds in . Contacted them over 10 times and all have the same generic answer , i need to wait .

Company refused to let me have my winnings kept asking for ID I sent it about 30 times and they kept rejecting it I spoke to a live agent and she was rude and unhelpful. Get told to e-mail and get no response at all

I tried a few games from Blueprint; every deposit got eaten up, and there was zero chance of getting any bonus. I don't recommend it.

Awful service went from instant withdrawals to nothing in days, contacted support and was told the same thing 3 times and yet nothing has changed terrible casino won’t ever be using again Edit: I’ve been trying to get into contact with absolutely anyone helpful and all I keep getting is “we have a high volume of requests rest assured it’s being looked at” I have been told this by at least 5 members of the support staff on the app, they say nothing more. I have also emailed as replied to by casumo on here and still haven’t received anything back Truly shocking service and never in my life have I had this hassle of getting money I rightfully won

Avoid at all costs! I never write reviews but feel compelled to write on for this absolute scam of a company. They Offer a welcome bonus but once a deposit is made, they withdraw the bonus offer saying it’s a management decision. Surely illegal but will get away with it. Please please stay away and don’t throw money away like I did! 100% scammers

As soon as i want to withdraw they asked for verification of a card they happily took from. I sent what they needed, recieved email stating it was acceptable and my account was open immediately. Only for my account to still be blocked 24 hours later, speaking to 3 collegues online. The first promising me an email to be sorted that day to no avail, 3rd i asked to speak to a manager 4 times, each time to be ignored and told id have to wait for a certain team to open my account. Sent email that i recieved... still cant withdraw my winnings. They happily took my money without verifying my bank details. Shame on you

They trying to lure you with some funny free spins and you win nothing. Withdrawing is impossible here

AVOID!!Even worse being told to email them yesterday so my 4 week wait on my withdrawal gets looked into, yet my response from them told me it will be upto 8 weeks before I get a respond to my email! Let alone get my payment!