Casumo— player complaints: 295 in English

Unfortunately Casumo are not paying out winnings they said they processed it and blaming my bank it’s £40 I deposited £70 I lost £30 that session . As I site I used to enjoy it I’ve been a member for many many years lots of new games and old classics . Some times you win some you lose etc . However what I don’t like is what feels like a scam when you don’t get paid .normally they are good but every now and then they keep the money and don’t pay out . I’ve logged a complaint and hopefully can get it resolved I told the customer services I would write this review to make others aware and they didn’t care. Since complaining they took away my Umoawards and Umo Missions awards/bonus. Also I’m not allowed to make any more deposits since complaining about getting my money ,Nice way to treat someone who is ranked 134. It’s sad it’s ended like this. They paid my £40 but can’t deposit anymore what is a shame

If i could give 0 i would! Do not sign up to this casino. I had a couple of successful withdrawls but I am still waiting a month down the line for my withdrawal of £495!! Absolute joke of a casino. Not even had an update from them. My account is all verified yet they still wont pay out. Avoid at all costs!

I am extremely disappointed with my experience at Casumo.I requested withdrawals totalling €12,000 6 days ago. I immediately completed all requested verification checks and provided all required documents. My verification was approved within a couple of days, and no further documents have been requested since.Despite this, my withdrawals remain pending. I have contacted live chat multiple times and receive the same generic response every time: that the matter has been escalated to the relevant team and that there is no timeframe for completion. I have not received any meaningful update or communication from the team supposedly handling my case.What is most frustrating is the complete lack of transparency. If additional checks are required, customers should be given a clear explanation and realistic timeframe. Instead, I have been left waiting with no information and no indication of when my funds will be released.A licensed casino should provide better communication and customer service, especially when dealing with significant withdrawal amounts and customers who have already completed all verification requirements.At this stage, I feel ignored and disappointed by the way this situation has been handled.

The worst website I ever seen you you were just a daylight robbery just sleeping off and then say you have reached your limited

Disgusting company should be shut down. Literally thieves in disguise. They have blocked me withdrawing £25 for literally months and months. Provided so much documentation to them it’s actually beyond safe and they still continue to ask for more and try and tell me not to redact sensitive info completely unrelated. HOW HAS THIS COMPANY NOT BEEN INVESTIGATED FINED AND SHUTDOWN??? I’m genuinely speechless at the level of blatant thieving

honestly i make a withdrawal of 670 pounds to my bank from casumo i am still waiting from 15days its still did't come to my bank even i provide bank statement. 10 pound withdrawal was made at the same time that came straight way to the same bank honestly it was a really bad experience with casumo i use number of other sites skycasino ,virgin bet and 4 more but problem with withdrawal did't happen not even single time , the customer support team in casumo is useless .from my experience don't come to casumo if u really don't want to loose even after winning . thanks casumo hope u see this and try to fix it .

If I could give 0 stars I would!!!!!Avoid this Casino!!!3 WEEKS I have been waiting on 2 pending withdrawals£5000£4000I send them PDF documents of my bank statementProof of ID and Address and still review 3 weeks later? Live chat can not give you any updates as its a different department that deal with it and tell you to wait via email for an update... You never get updates on email.I send them an email asking for a timeframe on when this will get done or I will be taking it further and the only response I got from that is it can take upto 8 week!! Ive lost all hope I am ever gonna receive my winnings from this casino and im not even sure if they are following the UKGC law with how they're going about it all! They clearly dont wanna pay out! Worse casino never had anything like this before! Dont sign upto them or you'll lose money as they dont pay out This casino needs shutting down!

Deposit lose deposit lose deposit lose absolutely nothing happens you just sink through 300/400 spins with the most pitiful paylines.. alone 35+ baits on fishin frenzy for absolutely ZERO bonuses. Utterly shambolic scam artists. Closed the account will not get roped into the most pathetic repetitive gameplay ive seen. Needs investigating.

Player protection team is an escuse to hold onto your monies you have won. They have paused my account due to the amount I have won. They are now questioning my bank statement and why I am purchasing a 50k car. NONE of their business. Robbbing company stay away! Looks like they are having money issues them self's looking at the recent reviews and the number of accounts they have locked and monies they are holding. Maybe they should send me there banking info I could potentially help them as they are clearly struggling

Incredibly misleading website. I was looking for a new casino as a gambler, I had the weird mental process that the last casino was bad luck so I wanted to change. I was at a net loss so I queried with support if they offered cashback on net losses, they stated they do multiple times, even gave me a day of the week this is processed. I emailed as this didn't hit, heard nothing back. I went onto to lose an additional £1,500 as I was told by their staff cashback on net losses was a perk so I played with them thinking, at least I'll get like £150 back, like BetMaster. Reached out again this week, was told this is not a thing they offer, customer service was unable to understand I was asking for this to be honoured and just kept going around in circles that they do offer a loyalty programme (all I got from this was like £30 worth of play from 2k) and this is what they meant when they clearly agreed multiple times percentage based cashback on net losses was mentioned. After I cut them off repeating themselves and asked for escalation, still haven't heard anything. Business is a joke and their customer service is shocking.

Avoid Casumo at all costs. They promised a welcome offer and then refused to credit it after I signed up and deposited. When I contacted customer support, Tommy was incredibly rude, dismissive, and unprofessional. Instead of resolving the issue, they closed my account when I challenged them about the missing bonus.Terrible customer service, misleading promotions, and zero respect for customers. There are far better gambling sites out there that actually honour their offers and treat players properly. In my experience, Casumo cannot be trusted.

Logged into my account, no issues, no problem. Deposited £250, as soon as deposit was confirmed, account blocked for "security check"I understand these checks happen from time to time, so I requested that my £250 is refunded back to me. I have spoken to IBAS and they confirmed that it is not part of UKGC law to cite the reason of security checks in withholding customer moneyThey will not disclose any information about the "security check". When asked to provide proof that they are allowed to withhold customer money during this security check, they will not oblige, as Casumo are NOT ALLOWED TOO!Live chat agent, directs me to send an email to request a refund. This was absolutely useless. They sent an email back saying they have 8 weeks to respond... i still haven't received a reply, nearly 3 weeks in. This situation has caused stress, anxiety, anger and upset, all heightened by Casumo, their illegal processes and their incompetent and rude staff. Casumo do not care about the above in the slightest, which is worrying for a company who are supposed to abide by UKGC law.To add to this, I am now pregnant with twins. This £250 is no longer disposable income. Casumo lack any humility and are still illegally witholding this money.Give me my money back IMMEDIATELY.

Received an email today regarding money in my account from 11 months ago!! I did try to withdraw at the time but was refused my money as I had blanked out sensitive ( and irrelevant) details from the full bank statement requested. I gave up in the end. After receiving my email today I logged in and have tried to withdraw again…. No success so far. I tried to play with the remaining balance and my game play has been blocked. Email states £5 a day will be removed from the balance if not used or withdrawn. Is this the reason for not allowing my me neither play or take my money??

I've been playing since January. This is a terrible place, and I wouldn't recommend it to anyone. I haven't seen even a small win. Triggering bonus games seems almost impossible. It's just constant deposits with no enjoyment at all. On top of that, I've seen many reviews mentioning ongoing withdrawal problems. I do not recommend it to anyone.

Deposited £60 after seeing 8/10 review, zapped my money with no win worth getting excited about on slots, I checked reviews on Trustpilot and I see how I got conned into thinking this was a good casino worth a go, the site was also quite annoying to play rather than pleasurable

unhappy. i uploaded all my documents correctly now my account has been blocked and not had my withdrawal. live chat keep saying they have contacted the people who deal with it but with no response what the hell is going on :(

Paused account as soon as I made a £250 deposit. Do not use these robbing people. Won't answer why the account is paused or refund the monies paid Disgusting

First withdrawals I had with them went through fine, then I won big and all of a sudden they wanted to do an account review and me send my proof of earnings etc which I did. I am still waiting 6 days later for my account to have its review done and my winnings are still pending.. I dont understand why income would make a difference them withdrawing your winnings to you. Then youre having to wait and wait and only thing you get told on the chat is.. our team our doing there best to get this done as soon as possible for you, once its done you will receive and email... had no issues with them at first but this has made me not trust casumo as I feel like they are delaying things because they dont want to pay out the winnings!

I won 8000.00 on this site was verified mamaged to withdraw 6000.00 the last 2k couldn't get they froze my account and wanted new verification, I sent in literally hundreds of forms ID etc all got rejected even a letter from my bank verifying all my details and account number to pay fund's into still rejected so obviously will not be seeing my money. I COMPLAINED to ASKGAMBLERS they rejected my complaint as they said casinos can withhold payments if they want, so no luck there but remember ASKGAMBLERS is funded by the casinos and it is in their best interest to keep them happy so before you bet big and win big make sure you are fully verified and do a test withdrawal with your own funds first my advise don't play on casumo it will cost you

Opened acc, put 200. Won nothing. No bonuses. Money gone with less then hour. Dead site. Try out mo eye on horse,never managed load 😂 is it stone age?? And they telling the same song for everyone. Nobody winning,but site singing the same song for everyone