Incredibly misleading website
Incredibly misleading website. I was looking for a new casino as a gambler, I had the weird mental process that the last casino was bad luck so I wanted to change. I was at a net loss so I queried with support if they offered cashback on net losses, they stated they do multiple times, even gave me a day of the week this is processed. I emailed as this didn't hit, heard nothing back. I went onto to lose an additional £1,500 as I was told by their staff cashback on net losses was a perk so I played with them thinking, at least I'll get like £150 back, like BetMaster. Reached out again this week, was told this is not a thing they offer, customer service was unable to understand I was asking for this to be honoured and just kept going around in circles that they do offer a loyalty programme (all I got from this was like £30 worth of play from 2k) and this is what they meant when they clearly agreed multiple times percentage based cashback on net losses was mentioned. After I cut them off repeating themselves and asked for escalation, still haven't heard anything. Business is a joke and their customer service is shocking.
