CasinoLuck— player complaints: 14 in English

14 Complaints

0 Last 30 days

0 Unresolved

398.13768153272d Last complaint

— Risk index · no statuses

CasinoLuck: 14 complaints filed in English across 1 platform. Most of them are about withheld payouts (36%). Texts below are the players' own words, as published on the source site; last complaint 2025-09-08.

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What players complain about

Withheld payouts 36% 5

Other 29% 4

Game fairness 21% 3

Bonus terms 7% 1

Verification 7% 1

Status unknown 14

Questions and answers

How many complaints are there about CasinoLuck?

The English-language record holds 14 complaints from 1 platform; 14 carry no status from the platform. The latest one is dated 2025-09-08.

What do players complain about?

Mostly withheld payouts — 36% of cases, then other (29%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 14 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 14

08.09.2025 Trustpilot Other

Clean look, but live chat bounced me between agents and my balance took ages to update after a win.

18.12.2024 Trustpilot Other

Sister site of SPICY JACKPOTS Ltd, SCAM and the have many more sites that lead from one to the next do your research bef

Sister site of SPICY JACKPOTS Ltd, SCAM and the have many more sites that lead from one to the next do your research before wasting money

11.10.2024 Trustpilot Withheld payouts

Rather not impressed since reading reviews. I played yesterday deposited £10 got my match up bonus and managed to wager

Rather not impressed since reading reviews. I played yesterday deposited £10 got my match up bonus and managed to wager it and got up too £550 withdrawaled £451 as it charges a £1 fee to withdraw. Then I played with the remaining £100 cashed that also out so I’d get £99 + £451… starting to think it’

09.07.2024 Trustpilot Withheld payouts

Been waiting for over a week now for a withdrawal of £2750 after depositing £1000, got asked for documents which I provi

Been waiting for over a week now for a withdrawal of £2750 after depositing £1000, got asked for documents which I provided straight away and since then every day it’s wait for an email from the department, they are dealing with it- every time I ask they say no issue and just in the que. I see there

01.06.2024 Trustpilot Other

I used to play with them until I could not use my cards lately. I noticed it will say to update my cards when they are a

I used to play with them until I could not use my cards lately. I noticed it will say to update my cards when they are already updated. I do miss them.

24.02.2024 Trustpilot Game fairness

Pretty bad site. Charge you to deposit then they charge you for each spin as well as a charge on any "winnings" each spi

Pretty bad site. Charge you to deposit then they charge you for each spin as well as a charge on any "winnings" each spin. Funny enough site is laggy and the game I played crashed a couple of times while playing. Ran €20 worth of 20c spins into the ground without a single bonus round. Closed account

31.01.2024 Trustpilot Withheld payouts

I got scammed deposited £1409 and withdrew £1100 however I’ve never ever seen that £1100 again they gave me no reason fo

I got scammed deposited £1409 and withdrew £1100 however I’ve never ever seen that £1100 again they gave me no reason for my funds being held they just said our business relationship is over so this is the biggest scam casino ever

29.12.2023 Trustpilot Game fairness

So, let’s put it short. Guys, Luck Casino is a perfect scam !!Yes, i know. I played. I checked. I lost. I got blatantly

So, let’s put it short. Guys, Luck Casino is a perfect scam !!Yes, i know. I played. I checked. I lost. I got blatantly scammed in a nasty way and left without a doubt that the luck casino are scam and nothing else than just that.Moreover, all the online so called casinos are scammers. Get in touch

08.10.2023 Trustpilot Other

I came of this site at the end of March. This had absolutely nothing to do with the site itself i always enjoyed it. I

I came of this site at the end of March. This had absolutely nothing to do with the site itself i always enjoyed it. I was taking control and being responsible because summer was approaching and saving for an holiday . Plus home adjustments. New boiler . Radiators and guttering. My exclusion

04.07.2023 Trustpilot Game fairness

Shocking casino. This sites slots are the worst they never trigger there bonuses must have spun a slot 1000 times and no

Shocking casino. This sites slots are the worst they never trigger there bonuses must have spun a slot 1000 times and no bonus

30.06.2023 Trustpilot Withheld payouts

Still waiting for withdrawal. I won £92 last Thursday I was told 1-3 working days. Nothing, I was then told 3-5 working

Still waiting for withdrawal. I won £92 last Thursday I was told 1-3 working days. Nothing, I was then told 3-5 working days. Nothing, then told 5-7 working days, and now I have been told 7-14 days it’s either a scam or their company is just an absolute joke I’ve put quite a lot of money into this o

08.06.2023 Trustpilot Verification

Rip of merchants possibly ID scammers. First withdrawal of £250 went fine. Second of £2300 they start asking for verific

Rip of merchants possibly ID scammers. First withdrawal of £250 went fine. Second of £2300 they start asking for verification. Bank statements, PayPal account and debit card. Provided 6 IDs in total all accepted now asking for proof of income (not sure why that affects a withdrawal)

27.12.2022 Trustpilot Withheld payouts

Reserving judgement, first withdrawal went well. Still awaiting second withdrawal, having problems with documents and b

Reserving judgement, first withdrawal went well. Still awaiting second withdrawal, having problems with documents and being kept waiting for long periods. Customer service as not been great, awaiting their response.

02.06.2022 Trustpilot Bonus terms

Absolute crap deposited 20 to receive a bonus and was told the reason I never received it is because Managment have turn

Absolute crap deposited 20 to receive a bonus and was told the reason I never received it is because Managment have turnt off bonuses for my account this is pathetic and all I was told was this no compensation or bonus given don't join

How the risk index is calculated and how complaints are labelled — the method behind this section.