Alphabook— player complaints: 15 in English

15 Complaints

0▼ Last 30 days · was 5

1 Unresolved

50.518041014271d Last complaint

20.0 Risk index

Alphabook: 15 complaints filed in English across 2 platforms, 1 still open. Most of them are about withheld payouts (60%). Risk index 20.0. Texts below are the players' own words, as published on the source site; last complaint 2026-08-22.

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What players complain about

Withheld payouts 60% 9

Other 20% 3

Account blocks 13% 2

Bonus terms 7% 1

Status unknown 10 Rejected 4 Unresolved 1

Sources

Trustpilot 10 Casino Guru 5

Questions and answers

How many complaints are there about Alphabook?

The English-language record holds 15 complaints from 2 platforms, 1 of them without a resolution; 10 carry no status from the platform. The latest one is dated 2026-08-22.

What do players complain about?

Mostly withheld payouts — 60% of cases, then other (20%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 15 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 20.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 15

22.08.2026 Casino Guru Account blocks Rejected

Player seeks refund after reopening blocked account.

Player seeks refund after reopening blocked account. [Account] — rejected_other

22.08.2026 Casino Guru Withheld payouts Rejected

Player’s withdrawal has been canceled.

Player’s withdrawal has been canceled. [Withdrawal] — rejected_other

22.08.2026 Casino Guru Other Rejected

Player is unable to log into his account.

Player is unable to log into his account. [Account] — rejected_other

22.08.2026 Casino Guru Withheld payouts Rejected

Player is waiting for casino's deposit refund.

Player is waiting for casino's deposit refund. [Deposit] — rejected

22.08.2026 Casino Guru Other Unresolved

Player's balance remains inaccessible due to website closure.

Player's balance remains inaccessible due to website closure. [Other] — no_react_reg_bad

07.11.2024 Trustpilot Withheld payouts

They said they would pay back my balance at the end of last month and now the website is down for the past 7 days

03.10.2024 Trustpilot Withheld payouts

BIGGEST SCAM SITE THERE IS.we worked with alphabookbet as affiliates and they owe us money but never answer, we were su

BIGGEST SCAM SITE THERE IS.we worked with alphabookbet as affiliates and they owe us money but never answer, we were supposed to get paid 3 months ago, we have agreement and everything but they dont answer or dont give us the money. Watch out for these guys and stop playing there. I will sue them v

03.10.2024 Trustpilot Withheld payouts

I have 50k USD in my balance that they have been refusing to cash out for over a year now. They decline every withdrawal

I have 50k USD in my balance that they have been refusing to cash out for over a year now. They decline every withdrawal attempt, and the financial department has been radio silence for an entire year now. Complete Scam. My username is csgoearnI recommend everyone to stay away from this Casino until

23.08.2024 Trustpilot Withheld payouts

Not paying out the money $96.5, ignoredAt first everything was fine. I passed the verification, and lost and won, the mo

Not paying out the money $96.5, ignoredAt first everything was fine. I passed the verification, and lost and won, the money was paid out.July 9 The withdrawal was cancelled and they asked for selfies with the document and a piece of paper that said:‘Hi, Team Alphabook’. I immediately sent them this

29.07.2024 Trustpilot Bonus terms

Scam robeed me 650 eurosI made a withdrawal request for 650 euros. They rejected the request and suspended my account an

Scam robeed me 650 eurosI made a withdrawal request for 650 euros. They rejected the request and suspended my account and won't pay my money.They say I abused their bonuses. Bonuses they offer to attract customers. I didn't break a single rule, I just got lucky and won and since I won they decided n

18.07.2024 Trustpilot Withheld payouts

Very bad I made a deposit it didn't show and they are telling me we escalated and of course they will respond god knows

Very bad I made a deposit it didn't show and they are telling me we escalated and of course they will respond god knows whenThe worst literally the worst every very bad even depositing the money they are not crediting

02.06.2024 Trustpilot Withheld payouts

Pls Don't Bet or Play there!!!They make it extra hard to cashout, and the support don't answer on your questions!!!I pla

Pls Don't Bet or Play there!!!They make it extra hard to cashout, and the support don't answer on your questions!!!I played all my winning down and deleted my account now..

01.02.2024 Trustpilot Other

Scam casino, so i joined like 1 year ago, by the time i got contacted by a vip host named "Micaela" and introduce me to

Scam casino, so i joined like 1 year ago, by the time i got contacted by a vip host named "Micaela" and introduce me to Affiliates and she said that doesn't matter if the people where from restricted countries making obvious that they do illegal gambling using vpn, by the time i invite few friends f

30.11.2023 Trustpilot Account blocks

I made a account just to post this comment, all comments saying good things about this casino probably work there or are

I made a account just to post this comment, all comments saying good things about this casino probably work there or are from their family.Worst casino EVER, support doesn't answer you, mail doesn't answer you, they even block you on their instagram account if you send a dm to them asking for help r

26.10.2023 Trustpilot Withheld payouts

Very bad scam casino!They provided me a refund and I should tell them my crypto address. I send them everything and then

Very bad scam casino!They provided me a refund and I should tell them my crypto address. I send them everything and then they had 6 times some ‚server Upgrades‘ or problems. Normally this should be done after 48 hrs.Then I received an email from the ‚Management‘ that my refund has been declined. Wit

How the risk index is calculated and how complaints are labelled — the method behind this section.