CasinoEuro— player complaints: 9 in English

Dear CasinoReviews, I send you a complaint against Casinoeuro for consideration. I'll get to the details. During the verification of my gaming account, in addition to the documents confirming my identity and residential address, I sent to the casino a documentary confirmation of my financial well-being and proof of the availability of sufficient funds to make deposits. In particular, the amount of money I received as a salary, after deducting taxes for 3 months, amounted to almost 35 thousand euros. I also documented the transfer of wages to my bank account. In addition, I provided the casino with an extract from my Skrill payment wallet, from which I deposited funds to my account. After reviewing this statement, I believe the casino has made sure that there are enough funds in my wallet balance. In addition, I was duly informed that to fund my Casinoeuro account, I used exclusively the funds received as winnings from another casino. This information is confirmed by the Skrill statement provided to you, as well as the supporting document received from Unibet casino. The uploaded document fully complies with the requirements of CasinoEuro: it contains my personal data, as well as transactions for the specified period. I also consider it necessary to inform you that other casinos of BML Group Ltd. (Betsafe, Liveroulette, betsson) have successfully completed the verification - all submitted documents have been checked and accepted. Considering the above, I believe that based on the documents provided, the casino was able to verify that I am who I claim to be, live at the address indicated during registration, and that the funds I used for the game are my own funds and were obtained by me legally. I am also convinced that the accusations against my ADR are unfounded and aimed at obtaining benefits for the casino. However, despite the fact that I acted honestly and provided all the requested documents, the casino blocked my account, indicating a violation of clause 7.1. of the rules. I have repeatedly stated that I did not break the rules. I asked to clarify the size of the charge. I also asked you to provide evidence of my guilt in violating your rules, since accusations without an appropriate evidence base are illegal. A complaint in accordance with the casino's rules was sent on May 20, but the problem is still unresolved. The casino does not respond to my requests and continues to hold my balance in the amount of 4574.60 euros. I ask for your assistance in resolving the dispute with the casino.

I have issue with Casinoeuro. I made account 18.11.2022 and played my first deposit ever on this casino. I took welcome bonus, 100 eur deposit 100% bonus till 100 eur and played and wagered the bonus. After wagering I had balance 6000 eur with I decided to withdrawal. Then they asked documents from me, and I sent all what they asked for and yesterday they were accepted. Then, suddenly, they announced me that I have broke rule 12.1. (All bonuses can only be used once per person, family, address, email address, credit card number, bank account, phone number, computer/device and/or IP address.) That accusation does not hold true, -I played this casino first time of my life, and no other of my family or same address has never played this casino. -Address where I am playing, I live alone. -My bank account where I played this casino, no one other has never played on this or other casinos from there. -My IP address comes from my mobile phone hotspot, and I have never share my hotspot anyone other. -My device wich I used to play this casino is brand new computer, which has never played this casino before or any other casino. -My email address or my credit card has never used to play this casino before. Every step I named below, I can proof. This casino is trying ugly way to keep my winnings on itself. Could you please help me with this?

im new in playing casino games and i made an account and won alot of money and i made a withdraw, next time i logged in i had only 100euro balance (which was my deposit) and 5900e gone. the casino said they took the money because ive broken role 12.1 All bonuses can only be used once per person, family, address, email address, credit card number, bank account, phone number, computer/device and/or IP address. i dont understand how can i break that rule when i havent played casinos before?

I went play welcome bonus 25.4.2022 and deposit 100e and get 100e bonus. I first played 5 lions and then jokers jewells with 6e bet. After wager I had 3830e. I didnt break any rules. Next day they send me email what blame that i broke this rules "The Offer can only be received once per CasinoEuro account, person, family, household, address, e-mail address, credit card number and / or IP address" -This is my first account and first ever deposit in there. - I live with my wife and she didnt play. There is no kids - Same as up - I dont use my credit card to deposit. They changed my winning back to my deposit balance. I went ask to chat and send email. First they answer but now they dont. What i can do?

I signed up to liveroulette.com on 19th January 2020, i self exluded that afternoon. Later that afternoon i was allowed to create an account with CasinoEuro.com and make £990 worth of deposits. Both CasinoEuro and Live Roulette have confirmed to me that a self exclusion from one of their sites should of prevented me from signing up to the other. As a result i believe the operator should refund all deposits made. I have a gambling addiciton and i am not in control, i believe the self exclusion should of prevented me from signing up

This review is targeting casinoeuro,unfair treatment, software glitches and money takenfrom bank account which they decided not to return.If this is not legal stealing, what is!?Btw,they just closed my account because I had courage to complain. Who is standing up for us,I wonder!?

Beware of this scam and please don’t deposit this is 1000% and unfair

Customer Service 15/05/2019 03.18 PM Hi, [EDIT]. I can confirm that a thorough investigation has been done and that the decision stands. We have given you our final answer and this won't be investigated or discussed any further. Best regards, Supervisor [EDIT] CasinoEuro Customer Service. Customer 14/05/2019 03.40 PM Hello, The account must have been created AFTER i have created mines. I was the first one who made an account with the conditions stated in 12.1. So I did not violate the terms, but the other person who made an account on the same IP, after me, violated the terms. That means I have the full right for the bonus and winnings and I demand a reversal of the withheld. Proof me wrong or I will eventually make this a case, but I give you another chance to rectify this yourself. I expect a response as soon as possible. [EDIT]

I Realized that i registered with a typo in my name (thanks to chrome autofill). Every other detail was correct. cotancted them after realizing after my deposit that there is an error. Was told to send all documents including Face Verification so they can solve it. I did everything they wanted. In the meantime, i played a bit and won 900€. now, 24 hours later, i get an e-mail telling that the name is wrong and i won´t get a single cent and my account gets banned.