Casilando Casino— player complaints: 19 in English

19 Complaints

0 Last 30 days

0 Unresolved

149.85536429582d Last complaint

— Risk index · no statuses

Casilando Casino: 19 complaints filed in English across 1 platform. Most of them are about game fairness (37%). Texts below are the players' own words, as published on the source site; last complaint 2026-05-14.

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What players complain about

Game fairness 37% 7

Withheld payouts 32% 6

Account blocks 16% 3

Bonus terms 11% 2

Other 5% 1

Status unknown 19

Complaints by month

Questions and answers

How many complaints are there about Casilando Casino?

The English-language record holds 19 complaints from 1 platform; 19 carry no status from the platform. The latest one is dated 2026-05-14.

What do players complain about?

Mostly game fairness — 37% of cases, then withheld payouts (32%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 19 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 19

14.05.2026 Trustpilot Game fairness

Casinlando, controlled by White Hat Gaming Limited (scammer company). They will definitely steal your money.

25.04.2026 Trustpilot Bonus terms

I was offered a 200% in spins bonus, i received 200 spins which i played on a slot and won around £83, they then took th

I was offered a 200% in spins bonus, i received 200 spins which i played on a slot and won around £83, they then took the bonus money back off me and this is what they said. As a licensed gaming company, we have implemented a number of company policies and tools to promote responsible gambling. In l

10.03.2026 Trustpilot Withheld payouts

I have problem with contact on live chat. 3 days a cant contact with them always busy. My withdrawal its pending 3 days

I have problem with contact on live chat. 3 days a cant contact with them always busy. My withdrawal its pending 3 days and i send document but nothing answer.

27.12.2025 Trustpilot Withheld payouts

Can anyone help me I've withdrawn 700 pounds in winnings to the card I deposited with numerous times to which they said

Can anyone help me I've withdrawn 700 pounds in winnings to the card I deposited with numerous times to which they said was unsuccessful they then said needed bank statement and bank details to which I've sent since doing this there ignoring my emails now and can no longer log into my account

02.09.2025 Trustpilot Bonus terms

Literally robbed bye the help team first welcome bonus don't work contact the help team an they say sure we have sorted

Literally robbed bye the help team first welcome bonus don't work contact the help team an they say sure we have sorted it out here is the deposit back and now deposit again so that you will have the bonus and i follow the instructions and I still don't have the bonus so I go bk to the chat an nope

23.07.2025 Trustpilot Game fairness

Christ. 30 mins on book of dead. 2 scatters all the time. Seems to be the same script every time i play this game. How i

Christ. 30 mins on book of dead. 2 scatters all the time. Seems to be the same script every time i play this game. How is that legal?

17.06.2025 Trustpilot Other

i gotan email stating "my account was created" but i have not been able to access homapage to delete my "account"i think

i gotan email stating "my account was created" but i have not been able to access homapage to delete my "account"i think its a fraud.when i try to logon i get the following:GAMBLING is blocked for your country. maybe so, but acses to my account to delete it, should be allowed. i have sent a complain

25.06.2024 Trustpilot Withheld payouts

It's been 5 days in total and 2 business days. I haven't received my withdrawal. Every time that I contact customer serv

It's been 5 days in total and 2 business days. I haven't received my withdrawal. Every time that I contact customer service. They just said “sooooon” and my documents are still under review.

20.05.2024 Trustpilot Game fairness

Don't even bother I wish I had come read the reviews before diving in head first it's rigged soon as my losses were beco

Don't even bother I wish I had come read the reviews before diving in head first it's rigged soon as my losses were becoming apparent I started to notice more glitches/reels sticking when the pink elephants and hippos were lining up I never got past £10 - £20 on free spins on a 50 p bet I rarely got

16.05.2024 Trustpilot Game fairness

Used to play this a lot a few years ago untill the site got greedy like most. Min deposit for a decent bonus went up. Th

Used to play this a lot a few years ago untill the site got greedy like most. Min deposit for a decent bonus went up. These play and go games suck. Near miss scatters for 30 mins and no feature. Now i know why i havent deposited in years.

03.03.2024 Trustpilot Account blocks

Don't remove my review!!!!Been blocked out of my account by Enrico the adviser for asking where my withdrawel is from 1s

Don't remove my review!!!!Been blocked out of my account by Enrico the adviser for asking where my withdrawel is from 1st March started a case with resolver who will be contactibg you today and also contacting maxwell wright!

03.03.2024 Trustpilot Withheld payouts

Just to let you know I've reported you to resolver who act on behalf of gamble commission been withholding my withdrawel

Just to let you know I've reported you to resolver who act on behalf of gamble commission been withholding my withdrawel since the 1st of March and now locked me out of my account I've sent them screen shots of the pending withdrawel oh and it was Enrico who is the adviser who's blocked me for askin

23.01.2024 Trustpilot Account blocks

Biggest scam of a casino going, Tried to with draw £780 got an email saying your account had been close Money has been c

Biggest scam of a casino going, Tried to with draw £780 got an email saying your account had been close Money has been confiscated And no refund will be issued. Stay away! Wish I’d come to the reviews first

19.12.2023 Trustpilot Withheld payouts

How come this casino is still operative when nobody gets their winnings? You wont get them. This is the worst, most shad

How come this casino is still operative when nobody gets their winnings? You wont get them. This is the worst, most shady place of them all. The big scam! I have tried to withdraw 13K for 3 weeks now. Nothing's happened. BE AWARE!

20.10.2023 Trustpilot Withheld payouts

Should of read reviews in advance. Made my first withdrawal and it was declined, spoke to customer service over a numbe

Should of read reviews in advance. Made my first withdrawal and it was declined, spoke to customer service over a number of days and they blamed it on my bank, spoke to someone again yesterday and was told to email bank statement and it would be re issued within 24 hours. Tried to log in today to

05.09.2023 Trustpilot Game fairness

Terrible site keep away do not put your money into this site you may as well burn it or give it to charity as they will

Terrible site keep away do not put your money into this site you may as well burn it or give it to charity as they will just steal it. I was being watched it was late at night as i could not sleep with an infection I had so I decided to look for a new site I wish j had read these reviews first. Some

25.07.2023 Trustpilot Account blocks

Deposited £100 and ended up winning the royal jackpot of 18,431 instantly when I went to withdraw my account was then bl

Deposited £100 and ended up winning the royal jackpot of 18,431 instantly when I went to withdraw my account was then blocked I’ve emailed them day after day and still no response I’m so clueless of what to do robbing thiefs

04.07.2023 Trustpilot Game fairness

Extremely shady website. Every single time your balance is low, there will be CONSTANT near miss scatters, as to make yo

Extremely shady website. Every single time your balance is low, there will be CONSTANT near miss scatters, as to make you deposit more. I also deposited a lot of money and did thousands of 20p spins over 4 hours and the most I won back was 40p, scary how this site is clearly scamming and is somehow

02.07.2023 Trustpilot Game fairness

Scamming thieves,togrether with Playdrand, 21 casino sites with rigged games scammming players.dirty thieves without hon

Scamming thieves,togrether with Playdrand, 21 casino sites with rigged games scammming players.dirty thieves without honour.Games catching errors ,app is switching off by itself so you must log back in again.unbelivable what those dirty rats are able to do and no one is doing anything about it.

How the risk index is calculated and how complaints are labelled — the method behind this section.