Casimba - casino hold my money
I wrote multiple times with Casimba support chat and they give false information and are lying to their customers. They informed me first that account verification will be done in 24-48 hours and it has been now over 4 days since from Wednesday.
Dont believe anything what this casino support says, because they tell lies and i am going to expose this casino and their actions to the public.
In the chat their customer-service worker "[EDIT]" said that their verification-team doesn't work on weekends and they are liars.
Here is transcript from the chat with "[EDIT]" translated to English (from Finnish):
[EDIT] 02:00:57 pm
Document processing time is 48 hours and once your documents have been verified, you will receive a confirmation email.
It will usually take up to 24 hours for the start of the debit and the payment will be visible within 0 to 5 days
Note that processing takes place only on weekdays.
This is totally lie because i got email today Sunday 27.05.2018 from Casimba:
from: accountscasimba.com via sendgrid.net
to: [EDIT]
date: Sun, May 27, 2018 at 3:28 PM
subject: Your Casimba Account
mailed-by: gmail.com
signed-by: sendgrid.net
security: Standard encryption (TLS) Learn more
: Important according to Google magic.
Username: [EDIT]
Thank you for sending in your documents, kindly note that we are unable to verify the proof of residence received due to the quality of images provided.
Kindly resend the required documents in an acceptable image resolution/quality to complete the verification of your account.
Kind regards
Casimba
They are now trying to delay my account verification and withdrawal claiming that my documents are not clear enough to see the address. That is not true, because in utility-bill you can see it immediately.
[EDIT]
