Bovada — player complaint #64370, 2019-12-04: account blocks
Bovada: a player complaint filed on 2019-12-04, about account blocks, 800 USD in dispute, status — resolved. Published on CasinoReviews. One of 341 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
My older brother set up my account and accidentally used his DOB instead of mine. Didn’t realize until later. Put a little over $200 in and turned into $800. All of sudden, account is shut off. I send in documentation and three weeks after emails of “sorry for the delay, we are backed up”, I finally call them and a customer service rep said that they had decided on my account and I should have received an email about their decision (I found no such email). He also asked what email I was using despite already giving that information earlier when I said I couldn’t find such an email. He said they they have terminated my account and I asked that I get at the very least my deposit back and he said everything is forfeited.
