Bovada — player complaint #64538, 2019-10-25: account blocks
Bovada: a player complaint filed on 2019-10-25, about account blocks, 800 USD in dispute, status — rejected. Published on CasinoReviews. One of 341 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Last night, I tried to sign up for an account at Bovada. After cancer treatment last year I am somewhat forgetful and forgot that I had an account. I received an email from Bovada reminding me of the prior accounts. I was allowed to log in, deposit and play. $800 was lost on a blackjack game that continually cut out and messed up. I was concerned that it might have ripped me off so I called Bovada. I was informed that my account was being closed due to another existing account. Because of that account having chargebacks I don’t know anything about they won’t even address the technical issues involved in my losing 800 unfairly. I feel that their software should have prevented me from creating a second account like it did to keep me from creating a third and prevented me from making deposits at all if they were just going to shut my account down. I feel like they took advantage of me.
