Boomerang Casino— player complaints: 18 in English

Reason: Account closure I am a fully registered player at Boomerang Casino (operated under Rabidi N.V. / NovaForge Ltd). I completed standard account verification and deposited real funds, including a confirmed €1,000 deposit (Transaction ID: 819855841). My account accumulated a total real cash balance of €20,974.40 with €0.00 active bonus funds.​2. Dispute Sequence:​Following my gameplay, I submitted a payout request for €500 from my total account balance.​Shortly after submitting the withdrawal request, my account access was restricted, and my entire balance of €20,800 was confiscated by management without providing transaction logs or proof of terms violations.​Communication with customer support via live chat and email (suppo­rt@­boo­mer­ang­-ca­sin­o.com) yielded only automated template replies citing internal reviews and high volume without addressing the confiscation.​3. Prior Dispute Investigation:This case was formally submitted to Casino Guru under Complaint ID 223869. After investigating the case, Casino Guru closed the complaint as "Unresolved" due to "Insufficient evidence from casino," penalizing the operator with 24,175 Black Points.​4. Resolution Requested:I am requesting the return of my legitimate confiscated funds totaling €20,800.​Attached Evidence Files:​Screenshot of Real Cash Balance (€20,974.40).​Screenshot of Balance & Deposit History (Transaction ID: 819855841).​Screenshot of official email correspondence sent to suppor­t@b­oom­era­ng-­cas­ino.com from my registered email.

Boomerang Casino (operated by Rabidi N.V.) closed my account and withheld my remaining balance of €20,800 without providing evidence. ​My dispute was formally investigated by Casino Guru under Complaint ID 223869. Over multiple response cycles, the casino failed to provide transaction logs, game re

First this casino has being blocked in a lot of European countries as it seem to be a fake casino registered out of Europe . Them not having unsubscribe button is illegal and also delaying closure of account I won about 800 euro read the reviews and I knew they won’t pay out played it all so I close

I won $360 on this casino and requested a withdrawal, it took over 96 hours for them. Just to get it recalled, and they lied about my bank. Declining, the transaction. Because when I contacted my bank, they had no record of that transaction. This casino will do anything and straight up, lie right to

This casino is not trustworthy, honest or straightforward! All the reviews you read here about them not wanting to pay withdrawals are true! My withdrawal has been pending for 6days now! They don’t pay withdrawals, and they lied that they were going to pay me within 96hours!Im so disappointed in thi

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.

The player from Germany closed her account at Boomerang Casino due to gambling addiction, but despite the closure confirmation, she continued to receive promotional messages and could still log into her account. After incurring further losses totaling €1,630, she requested the return of €1,130 but was denied by the casino, which cited a clause regarding refunds after wagering. She sought assistance in addressing these issues and the potential violation of data protection regulations. We asked the casino to clarify the reopening of the closed account and review the refund request, and the casino later offered a refund of €840. After she accepted the offer and provided her bank details, the refund was processed, and the complaint was marked as resolved.

Do not deposit a single euro here. This is a scam operation.​After confiscating my 730.98€ legitimate balance under the fake excuse of a "bonus expiry," they even had the audacity to reply publicly admitting to their own fraud. They literally wrote that their system allowed me to play, wager, and bu

The player from the Netherlands had filed a complaint over delayed withdrawals and unfair limitations, as they had requested €7,000 in April but had only received €4,500, with €2,500 still unpaid. The player had noted inconsistent application of the €500 daily withdrawal limit and significant reductions in their overall monthly withdrawal limit, which had decreased from €50,000 to €7,000 over time, causing frustration despite multiple contacts with customer support. The Complaints Team had investigated the issue, and the casino had acknowledged processing delays due to high volume but maintained compliance with their 96 business-hour processing timeframe. The casino had not offered to carry over unused withdrawal limits, though an internal request to increase the May limit by €4,000 had been escalated but remained unconfirmed. Despite some improvement in withdrawal processing times, delays and the need for active follow-up had persisted, affecting the player's ability to utilize limits consistently. The complaint was ultimately closed as unresolved due to the casino's lack of adequate explanation and failure to ensure compliance with their policies, negatively impacting the casino's safety rating. Shortly thereafter, the casino informed us that all withdrawals had been processed and that no outstanding payments remained. While it appeared that the matter had been resolved and the player had received all of their withdrawals, we did not receive any confirmation from them as to whether the issue had been resolved to their satisfaction or whether they required any further assistance. As we did not receive any further response from the player, the complaint was ultimately closed as Rejected due to a lack of final cooperation.

The player from British Columbia had requested account closure due to a gambling problem but had not received any action from the casino despite emailing them a week earlier. The casino confirmed that the account had been closed following the player's request and sent a confirmation email. The player acknowledged the closure but reported having made deposits after submitting the self-exclusion request. Due to the player's lack of further response and failure to provide the requested proof of deposits, the complaint investigation was unable to proceed and was closed by the Complaints Team. After the complaint was reopened, the player provided proof of deposits, and the casino acknowledged a deposit made after the closure request. The casino agreed to refund 30 CAD as a goodwill gesture. Following submission of the player's bank details and further communication, the refund was processed and received by the player. The Complaints Team then marked the complaint as resolved.

The player from Germany had issues with a missing deposit of 690 USDT to Boomerang Casino, which had not been refunded after over a month. Despite multiple communications through live chat and providing a crypto wallet address for the refund, the player continued to receive unfulfilled promises. The casino repeatedly failed to provide a substantive update or resolution, delaying the case for over one and a half months. As a result, the complaint was closed as unresolved due to the lack of meaningful response from the casino. We later reopened the complaint after the casino requested another review, and the casino confirmed that the full refund had been sent to the player. However, the player did not confirm receipt of the funds, so the complaint was closed at that stage due to lack of response.

Do NOT use Boomerang BetBunch of scammers running this website with the clear goal to scam you out of your money. I've used regular sportsbooks my whole life (Bet365, Fanduel, Draftkings, Bet99 bookies, offshore ones) from Canada and have never had a bad experience like I have had with Boomerang.I l

On **March 25, 2026**, I sent a formal request for self-exclusion via email due to gambling addiction. Despite my clear request, the casino failed to block my account for 6 days, allowing me to deposit and lose **€687.00**. **Evidence of Negligence:** **Email proof:** I have the timestamped email sent on March 25. **Operator Admission (Benedict):** During a live chat, the operator "Benedict" explicitly admitted that the delay was caused by their internal "high volume of messages" and "slow workflow." **Contradiction (Billie):** On March 31, operator "Billie" confirmed the request was already "in processing," proving they had received the original email days prior. The casino is refusing a refund by citing their T&Cs, ignoring that those losses occurred solely because they failed to fulfill their **Duty of Care** and mandatory Responsible Gambling protocols. A previous mediation on another portal was closed without properly considering the operator's admission of negligence. I am requesting a full refund of the funds lost after my initial request. Live Chat 31/03/2026: ## Chat transcript  Boomca Bot Tue, 31 Mar 2026 14:48:40 CEST Hello. Please choose your language by pressing the button down below.  Boomca Bot 14:48 👉 🌍 🇬🇧 English 🇩🇪 Deutsch 🇮🇹 Italiano🇪🇸 Español 🇫🇷 Français🇵🇹 Português 🇭🇷 Hrvatski🇵🇱 Polski 🇬🇷 Ελληνικά 🇨🇿 Čeština🇱🇻 Latviešu Other ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 14:48 🇮🇹 Italiano  Boomca Bot 14:48 Scegliere un'opzione: Supporto VIP Assistenza Clienti ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 14:48 Assistenza Clienti  Boomca Bot 14:48 Ti sto mettendo in contatto con una persona reale. 👤 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 14:55 Salve ho inviato un e-mail mercoledì 25 e non ho avuto risposta  Billie 14:58 Hello! My name is Billie. I will assist you today. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 14:59 Salve ho inviato un e-mail mercoledì 25 e non ho avuto risposta  Billie 14:59 Let me check it, please ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 14:59 Ok ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 15:02 Ci sei?  Billie 15:02 Yes, I can see that your request is currently being processed. We are currently experiencing a high volume of requests, but one of our specialists will get back to you very soon. We apologize for the inconvenience and thank you for your patience. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇ 15:03 Ok grazie  Billie 15:03 Thank you for contacting customer support. If you need further assistance, please let us know. Have a nice day! Live chat : Boomca BotMon, 13 Apr 2026 17:19:29 CESTSalve. Seleziona la lingua premendo il pulsante qui sotto. Boomca Bot17:19👉 🌍🇬🇧 English 🇩🇪 Deutsch 🇮🇹 Italiano 🇪🇸 Español 🇫🇷 Français 🇵🇹 Português 🇭🇷 Hrvatski 🇵🇱 Polski 🇬🇷 Ελληνικά 🇨🇿 Čeština 🇱🇻 Latviešu Other▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:19🇮🇹 Italiano Boomca Bot17:19Scegliere un'opzione:Supporto VIP Assistenza ClientiGianluca Stefano Coppa17:19Assistenza Clienti Boomca Bot17:19Ti sto mettendo in contatto con una persona reale. 👤 Benedict17:20Hello! I'm Benedict, how can I help you today? ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:20salve in base alla mia richiesta di rimborso vorrei sapere l'esito Benedict17:22All refund requests are processed through our email. Did you write there? ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:22si ma non ho avuto risposta ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:22puo' controllare Benedict17:23Please repeat a message, it might have got lost. We apologise for that, it's just that we handle a very big amount of messages ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:23in che senso? Benedict17:24Just send a new email so it's checked within a few hours ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:24ok ma lei non puo' controllare? Benedict17:24It will eventually be checked, but if you want a quick response it's better to write another message. Benedict17:25I could have told you just to wait for a response, but I'm advising you how to make it quicker 🙂 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:25ok Benedict17:25Can I assist you with anything else? ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:26no Benedict17:26Glad to help! You can rate this chat if you enjoyed your support experience Thank you! 🙂 ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:27entro quanto ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:27tempo devono rispondermi all'email? Benedict17:28I can't give you an exact answer for that, because it varies because of the worklflow. But I am sure that if you write a message you'll get a reply in a few hours. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇17:28ok grazie Benedict17:28Glad to help! You can rate this chat if you enjoyed your support experience Thank you! 🙂

Warning! Accounts are being reopened even after they've been blocked due to gambling addiction! This casino is a huge scam! Stay away from these fraudsters!!!!

It takes forever to get your winnings. Now im tempted to cancel my withdrawal, im not sure how long usually it takes to get approved but this is my 3rd day now waiting.

Scammers.. they have cancelled my withdrawal two times now and tell me that i cancelled those.Update: got my money but my trust wont recover. If you want your winnings FAST.. stay away.

Hi there just to make aware as of Trustpilot also are in favour of dodgy/scam casinos like Boomerang casino & so on . I requested for my self exclusion( permanent)since last wednesday with Boomerang casino but the account is still active & i’m receiving the promotional messages everyday which

I requested the closure of my Boomerang Bet account by email on September 14/15, clearly asking for a permanent block. The next day, I only received a reply asking me to explain why I wanted to close my account — but my account remained fully active.Because Boomerang Bet failed to process my request