BOOMERANG BET Casino— player complaints: 22 in English

The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Italy has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 29 Sep 2026 Automatic translation:

Reason: Other Took out a small withdrawal of only $500. After spending a couple grand. That was on aug 17th. Still don’t have the money. They responded first with “it can take up to 96 hours. After that passed, they apologized and said they are backlogged with withdrawals. 12 days later and still nothing. Scammers --- Ответы в треде --- AskGamblers • Support Team 1 month ago Dear @Lester79,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Boomerang-bet Casino • Representative 1 month ago Dear player, We kindly inform you that your withdrawal has been completed successfully. Thank you for your patience. Best regards, Boomerang-Bet Team Boomerang-bet Casino • Representative 1 month ago Dear player, We kindly inform you that we are checking on the matter with our relevant team and we will have updates for you as soon as possible. Thank you for your patience and understanding. Best regards, Boomerang-Bet Team AskGamblers • Support Team 1 month ago Dear Boomerang-bet Casino, Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.Thanks in advance for your cooperation.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Aug 2026 Automatic translation:

The player from Macedonia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet.The player from Macedonia has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 30 Aug 2026 Automatic translation:

The player from Finland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Finland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 28 Aug 2026 Automatic translation:

The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Italy has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Aug 2026 Automatic translation:

The player from Hungary disputes a reduction of his winnings by Boomerang Bet, which limited his balance from approximately 3,936,000 HUF to 36,000 HUF, citing an unclear maximum payout limit on his bonus. He claims the terms stated do not apply to his specific bonus and provides evidence to support his argument, requesting assistance in restoring his full balance.The player from Hungary disputes a reduction of his winnings by Boomerang Bet, which limited his balance from approximately 3,936,000 HUF to 36,000 HUF, citing an unclear maximum payout limit on his bonus. He claims the terms stated do not apply to his specific bonus and provides evidence to support his argument, requesting assistance in restoring his full balance. Written by TomasComplaint Specialist Submitted: 21 Aug 2026 | Resolved : 26 Aug 2026Automatic translation:

The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. He said he wanted his €100 returned after placing a sports bet, but the casino had required KYC verification and had asked for a German ID, which he could not provide because he only had a Ukrainian ID. We explained that KYC was generally required before funds could be withdrawn and that we could not force the casino to return a deposit already used for betting. As a result, the complaint was closed because the issue could not be progressed without the required verification.The player from Germany had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. He said he wanted his €100 returned after placing a sports bet, but the casino had required KYC verification and had asked for a German ID, which he could not provide because he only had a Ukrainian ID. We explained that KYC was generally required before funds could be withdrawn and that we could not force the casino to return a deposit already used for betting. As a result, the complaint was closed because the issue could not be progressed without the required verification. Written by JeanCasino Analyst & Complaint Specialist Submitted: 19 Aug 2026 | Closed : 01 Sep 2026Automatic translation:

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. We explained that withdrawals could take several days or weeks and asked him to wait at least 14 days while cooperating with the casino on KYC and processing. As he did not respond to our follow-up messages or provide any update, we were unable to continue the investigation. The complaint was closed due to lack of response from the player.

The player from France had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that such delays were common and asked him to wait at least 14 days while the casino completed any KYC checks or processed pending requests. After the waiting period passed, we requested an update, but he did not respond to our messages or reminders. As a result, we were unable to investigate further and the complaint was closed due to lack of response.

The player from Iceland requested self-exclusion from the casino on 15 May due to compulsive gambling, but his account remained active, leading to additional losses of around 400 euros. Instead of closing the account, the casino sent him promotional materials, and he emphasised the casino’s responsibility in such matters. We reviewed the case and found that the casino had not processed his self-exclusion request promptly, but the account was eventually closed and promotional messages were stopped. The casino refused to refund the losses, citing its terms that excluded refunds for bets already placed, and because no further cooperation was received, we closed the complaint as unresolved.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that his account was under continuous verification, which blocked his withdrawals and bets, with no clear resolution from the casino despite promises. We requested additional information and communication evidence from him to investigate the delay further. However, due to the player's lack of response to our inquiries, the complaint was closed for the time being, with the option to reopen if he resumed communication.

The player from Spain had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. We had attempted to contact him multiple times to obtain updates or additional information regarding the withdrawal. Due to his lack of response to our inquiries and reminders, the complaint was closed at that time. The player was informed that he could reopen the complaint if he wished to continue communication.

The player from Italy had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that despite submitting all required documents and receiving confirmation of their verification, their account remained under review, causing withdrawal suspension with no clear explanation from customer support. We engaged with the casino and monitored the verification process closely, maintaining communication until the issue was resolved. Eventually, the player confirmed that the withdrawal had been received, and the complaint was marked as resolved.

The player from Spain faced account blockage after attempting a €500 withdrawal, despite having had an ongoing account since February. He requested an explanation for the closure and the refund of his remaining balance of €1,750. The Complaints Team reached out for additional information to investigate the issue but received no response from the player. Due to the lack of communication, the complaint was closed without resolution. The player was informed that he could reopen the complaint if he chose to resume communication.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JanaCasino Analyst & Complaint Specialist Submitted: 13 Jul 2026 Automatic translation:

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The complaint was resolved as the casino processed and paid out a total of €20,000, with withdrawals occurring within 1–14 days, which was considered standard in the industry. Despite concerns about VIP status changes affecting withdrawal limits and some delays during verification, the casino continued processing payouts. The complaint was closed based on the payments made so far, with the option to reopen if future delays occurred.

The player from the United Kingdom contested the removal of €1,238 from his account by Boomerang Bet after he had completed the wagering requirements of a bonus, citing misleading promotional practices regarding the undisclosed Maximum Payout limit. He argued that significant conditions should have been transparently displayed and requested the restoration of his removed balance. The casino claimed the maximum withdrawal was limited to €30 and that this was included in the promotional email, but the player disputed receiving such terms. Despite multiple requests, the casino failed to provide a satisfactory explanation for the discrepancy between the email versions. The complaint was closed as unresolved due to the casino's lack of cooperation.

The player from Germany's account was reopened despite her previous self-exclusion request from 2024, leading her to deposit €230. She seeks the enforcement of her self-exclusion and a refund of her deposits.The player from Germany's account was reopened despite her previous self-exclusion request from 2024, leading her to deposit €230. She seeks the enforcement of her self-exclusion and a refund of her deposits. Written by MunyaCasino Analyst & Complaint Specialist Submitted: 24 Jun 2026 Automatic translation:

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