Boo Casino— player complaints: 11 in English

The player from British Columbia had submitted documents for an address change requested by Boo Casino but had not received any response for two weeks. Despite multiple inquiries to customer support, he remained unclear about the status of his documents and pending withdrawal. He had sent his bank statement, then a tax return and notice of assessment as source of funds documents, but the casino did not reply. We contacted the casino, and the complaint was later marked as resolved by the player, so the case was closed as resolved.

I won 33000 on free spins after being wagered and on a 25 cent spin, and at first said I they were only going to pay me 7500 a month and I complained about it and then there actually u don’t get anything and put my account at0$ all of a sudden I did get anything and put I have multiple screen shots

I received email saying met wagering requirements got up to well over 1000 withdrew 650 played rest they said I didn’t actually meet the requirements forfeit my winnings won’t allow it joke after sent them there message saying I had met them avoid avoid avoid

I am very dissapointed, i have been playing and won a big amount of money 470 and then they asked for my credit cards Id proof of adress, and then they block my account its a SCAM , just because i won that much they block my account dont play this game please I am really dissapointed

The player from Mexico reported a withdrawal issue with BooCasino, where his winnings of 25,000 MXN had been withheld due to unclear bonus rule applications and contradictory explanations. He had filed an official complaint with the Malta Gaming Authority (MGA), which was under review at the time. The complaint was resolved with the casino and the appointed ADR provider, eCOGRA, upholding the operator’s decision that the maximum withdrawal limit of 2,000 MXN applied to winnings originating from the no-deposit bonus, regardless of conversion to real money after wagering requirements were met. While the casino’s contractual position and the ADR outcome were acknowledged, it was concluded that the casino’s practice lacked sufficient transparency at the point where the player continued to gamble with converted funds without clear notification of ongoing restrictions. Consequently, the complaint was closed as unresolved against fair gambling, highlighting concerns over fairness and transparency despite contractual enforceability.

I did a deposit of 300BRL (2024/05/25) and receive a bonus of 200%, what makes me play with 900BRL. I did the rollover and turn the bonus in real money, after that I have played and I win more. I did a withdraw of 17.000BRL, but the site confiscate my withdraw, they said that I placed bets on games that is not allowed on bonus terms, but the therms and conditions said that I cant play games on live casino and progressive jackpots and I dont played any of that categories and another detail, the site block you to play on games taht is not allowed on bonus, so how can I place a bet on a non allowed game if the site block me of play if I have an active bonus? Please, I need your help to withdraw my winnings.

I want to make a complaint for Booi.com (Booi casino). They dont pay my 3838,50 € and does not verify my account. They are just playing with me. I sent these all basic documents like id, selfie with id, proof of address and -payment method. Then they told me the selfie was blurry, I did take a new one. Then they suddenly told I need to take selfie with ID + casino site and profile on the phone/laptop background. I send a one. then they told its blurry/low resolution. Then I send these 7 new one witih all details readable and clear. But they told all is blurry. Then they suddenly forget it and started to ask Skrill document screenshot. I did take on with my laptop and they told it was low resolution/blurry too?? That is not even possible to get blurry screenshot with computer. I did take 5-10 screenshots more with 2 different laptops and one phone but they said all is blurry. Then they asked a paste one to the Paint and save in jpg so it wont be blurry. I did it but they just told its blurry and low resolution. Then I was getting angry and suddenly they forgot it and started to ask selfie with passport and casino profile in the background. Earlier the driving licence was okay but now they started to blame this? They changes all the time the thing they want and I see they are not gonna pay to me. I was solving this out in a live chat more than one our and the live chat was so rude too. Could you help me to solve this out, please? I can send all the documents to you so you can see they are high quality and readable and clear, no blurry.

Dear Sir/Madam, On May 13th, 2021, I was lucky to have won a significant amount, namely EUR €857.000 of winnings in the online casino "BooCasino", registered with the MGA under the following: "Boo Casino is owned and operated by Green Feather Online Limited, a company registered under the laws of Malta with Company Number C80735, with its registered address at NO. 40, TRIQ L-UQIJA, SWIEQI, Malta and licensed to provide gaming services under License No. MGA/B2C/445/2017, issued on 16 January 2019, by the Malta Gaming Authority." The maximum amount to be paid out each month by BooCasino is EUR 5,000. This is conform their general terms and conditions. However, due to this restriction it will take 13 years to 14 years for the complete amount to be paid out. This concern I have discussed with the support desk, who communicated that the issue has been discussed with their management, of the casino and I even suggested to settle the complete amount faster by settling with the casino for a smaller amount. Referring to Article 30 (1) (a) of the Player Protection Directive 2018 the following is applicable to a imposed withdrawal restriction: "Provided that, for the purpose of determining whether a withdrawal restriction is unreasonable, the Authority shall consider the amount stipulated within the withdrawal request, in relation to the time which will be taken in order for the player to successfully withdraw all the funds he delineated in the request, and to the monetary withdrawal limit imposed on the player." In my opinion the withdrawal restriction imposed by BooCasino is unreasonable and the amount to be paid out in relation to the time which will be taken to successfully withdraw all the funds is unreasonably long. Considering the above, I would like to request you to look at this dispute between me and the casino and determine who of the parties is right and what would be a reasonable amount to be paid out each month by BooCasino, or tell me what the options are for me… Thanks in advance. Kind regards,

  Hi, I recently deposited into my account and received a bonus of €21. I won €1300 and withdrew I then received and email saying my withdrawal was rejected and my winnings where voided because I placed bets over €4 (€5) and this was on there terms and conditions. I only raised the bet to €5 after the wagering requirements where met. I would really appreciate it if you would help me. Kind regards  

Withdrawal got denied. Will not give a grounded reason or evidence. Terms and conditions are not costumer friendly and it is misleading. As you can not switch through different percentages of wagering.

Problem is that casino is telling that they have paid out and ask me to chechk from my Bank why that money transfer is not yet come into my bank account, payment has been done 5.8. I really have my doubts that the problems is in my bank side. Cause i have done many withdraws into bank account and never faced this kind of problems also i havent heard that some players have missed their winnings because of their Bank.Aso i really dont know how my bank can trace payements if they dont have all needed information form that transfer?