BitStarz — player complaint #66222, 2017-10-23: withheld payouts
BitStarz: a player complaint filed on 2017-10-23, about withheld payouts, 2 BTC in dispute, status — resolved. Published on CasinoReviews. One of 260 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Yesterday I deposited twice 50mbtc to bitstarz and got lucky on a slot machine. My balance got up to 2.41 BTC. Then when I tried to withdraw, after KYC, bitstarz decided to confiscate all the winnings with the excuse that I'm from the [EDIT]. There was no warning of this except a single sentence buried deep in their very long T&C that nobody reads. Unlike most big casinos that refuse [EDIT] players, there was no prominent warning on the sign up page, and no system to prevent registration from [EDIT] IP addresses. Bitstarz just freerolls unsuspecting [EDIT] players. Losers from the [EDIT] don't get their money back, and winners don't get paid. This is very unfair bordering on fraudulent. Fine print in the T&C dosn't make it OK to freeroll the whole [EDIT]. They should put a better warning in place and prevent registrations from [EDIT] IP addresses, like most other casinos do. Until they do that, they are morally obligated to pay out US winnings, or else change the "deposit" link to "donate" lol.
