Bitstarz - Self-exclusion
Fact 1: I admit that I have a severe gambling addiction. That is why I self-excluded from all online casinos where I played at in the past.
Fact 2: I had also self-excluded from Bitstarz (run by Direx N.V.) some years ago. At that time I was still using my old email address ([EDIT]).
Fact 3: I also self-excluded from Casinochan (another brand run by Direx N.V.) on April 7th, 2020. I attach proof below.
Fact 4: Seduced by a promotion, I registered a new account at Bitstarz on April 9th, 2020. I registered it with EXACTLY THE SAME credentials as my Casinochan account (SAME email, SAME name, SAME date of birth, SAME postal address, SAME ZIP code). This new Bitstarz account also had EXACTLY THE SAME credentials as my old Bitstarz account, except that I am not using my old email address ([EDIT]) anymore. Reason: I received too many spam emails to this old email address.
Fact 5: I asked Bitstarz to refund the deposits made into my new Bitstarz account (2700 Euro), because I had self-excluded from Bitstarz many years ago AND because I had also self-excluded from Casinochan (run by Direx N.V., too) two days before registering my new BITSTARZ account - having used exactly the same credentials INCLUDING THE SAME EMAIL ADRESS.
I now kindly ask THE POGG to step in and request a refund on my behalf.
Thank you,
PROOF THAT I SELF-EXCLUDED FROM CASINOCHAN ON APRIL 7TH, 2020:
I received the following email from Victoria (Casinochan) and still have it in my INBOX folder:
Von: [email protected] [[email protected]]
Gesendet: Montag, 13. April 2020 02:47
Betreff: Re: Ticket #8OU5D: account
Dear Player,
Your account was Self-Excluded on April 7, 2020.
Best regards,
Casino Support Team
