Bitstarz - Entitled To A refund
Aside from the fact that I've been allowed to play even when the system should be able to detect that i'm located in the United States which is listed as a forbidden country,I've been allowed to continue playing after my old account was closed and i was permanently banned after making threats to inflict harm on myself. They told me i would never be allowed to wager at Bitstarz ever again and all I had to do was create a new account and I was able to resume play immediately. Even after logging into my new account on the same device i always logged into the old account on. How in earth is a person with a severe gambling addiction supposed to have any means to protect themselves from themselves when it is so simple to create a new account AND without ANY effort whatsoever from the casino to uphold their decision to ban a player due to that player displaying a lack of self control and making threats to harm themself? So then the casino claims that it is entirely the players responsibility to ensure that they enter the correct information when opening a new account and the casino is not liable in anyway if the player was banned previously for lack of self control??? So if the casino is not required to make ANY effort whatsoever to enforce their decision ban a player for life by detecting when the same device has been used or any other way to detect or verify a players identity,then please tell me what am I supposed to do to restrict myself from having access to any casinos because it seems hopeless to me at this point! i'll never be able to completely restrict myself from having the ability to gamble at any time day or night. What good is a self exclusion when all i have to do is create a new account? Please enforce Bitstarz to hold up the decision they made with my previous account to never accept money from me ever again by forcing them to refund me every penny i have lost since they made that decision that they made because they "Take responsible gambling seriously"! If they take it seriously then they would acknowledge a problem like this and they would actually hold themselves accountable by not accepting anymore money from a person they said was never allowed to place a bet with them ever again. The ability to allow players to play anonymously is the worst thing imaginable for people like me who have an extreme addiction to gambling. I ruin my life over and over and over again and no amount of protection or "self exclusion" can make it not be possible for me to gamble for as long as there's casinos operating who don't require a KYC verification in order to be allowed to gamble. Please make Bitstarz uphold their decision to never accept my money ever again by approving my refund request. I'm literally one foot off the edge about to end my life because i cannot stop myself from gambling and because the casinos on the internet make it impossible to be able to completely stop myself from having the option to gamble 24/7
