Bitsler: 13 complaints filed in English across 3 platforms, 1 still open, disputed sums $15,550. Most of them are about withheld payouts (46%). Risk index 52.6. Texts below are the players' own words, as published on the source site; last complaint 2026-09-26.
Status unknown 10
Unresolved 1
Rejected 1
Closed, no outcome 1
Sources
Trustpilot 10CasinoReviews 2Casino Guru 1
Complaints by month
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Questions and answers
How many complaints are there about Bitsler?
The English-language record holds 13 complaints from 3 platforms, 1 of them without a resolution; 10 carry no status from the platform. The latest one is dated 2026-09-26.
What do players complain about?
Mostly withheld payouts — 46% of cases, then game fairness (23%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 13 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 52.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 13
26.09.2026TrustpilotWithheld payouts
Finally, after that phishing site was shut down, I managed to recover the $47 they had blocked—funds they had previously
Finally, after that phishing site was shut down, I managed to recover the $47 they had blocked—funds they had previously demanded identity verification to release. It took several months!I’d love to know where that ruthless "New Bitcoin" admin—who used to lurk at the control panel day and night, wai
24.09.2026TrustpilotOther
Was enjoying the casino until without notice they have a notice saying that no further bets accepted and they are shutti
Was enjoying the casino until without notice they have a notice saying that no further bets accepted and they are shutting down. Gave me my XP money. I investested thousands upon thousands of dollars in an effort to become one of the high ranking members. All of it for nothing. What a waste and to
17.08.2026TrustpilotWithheld payouts
Edit: Just updating to say I finally received the withdrawals from Bitsler (about 2 weeks after initially making the wit
Edit: Just updating to say I finally received the withdrawals from Bitsler (about 2 weeks after initially making the withdrawal requests and without any explanation from support). They also gave me $0.01 for the latest weekly coupon. lol. Touché Short version; I tried to withdraw approx $40USDT tha
02.08.2026Casino GuruWithheld payoutsUnresolved
Bitsler Casino - Player’s winnings haven’t been received yet.
Their "provably fair" system doesn't display the current bet count while a server seed is active. The total number of be
Their "provably fair" system doesn't display the current bet count while a server seed is active. The total number of bets only becomes visible after the seed is changed. This lack of transparency makes it impossible for players to verify the sequence of bets in real time.This creates an opportunity
16.06.2026TrustpilotGame fairness
Been playing here for years and I finally had the opportunity in weekly 2$ to 80$ and then I go to roulette as usual.. d
Been playing here for years and I finally had the opportunity in weekly 2$ to 80$ and then I go to roulette as usual.. down to 40$ in many rolls so I say my usual.. screw it all in 40$ and I went corner bet 14 15 18 17 ... Take a screen shot right after I bet.. and it was locked in.. but after multi
17.04.2026TrustpilotOther
As a VIP user (platinum 5) I have had an important bug that was their fault and their support treated me very badly, the
As a VIP user (platinum 5) I have had an important bug that was their fault and their support treated me very badly, they did not give me a minimum compensation at least. I don't feel valued as a player in his casino and I abandoned him. I DON'T RECOMMEND IT, IF THERE ARE BUGS BECAUSE OF THEM THEY D
16.03.2026TrustpilotGame fairness
One of skemmiest sites in the industry. Their admin NWOBITCOIN did in last 2 years something terrible with their site. N
One of skemmiest sites in the industry. Their admin NWOBITCOIN did in last 2 years something terrible with their site. No chamce to hit absolutely anything. Yet he keeps deleting my reviews here. Good job u fat English muppet
11.03.2026TrustpilotWithheld payouts
Scam casino withholds my earnings even though I fully passed their KYC
Scam casino withholds my earnings even though I fully passed their KYC
12.02.2026TrustpilotAccount blocks
I saw an advertisment on social media of the company. I figured I might as well try because the sportsbetting platform l
I saw an advertisment on social media of the company. I figured I might as well try because the sportsbetting platform looked great. I deposited around 3800$. I placed 4 or 5 bets and my account was blocked. they did it without even notifying me in any shape or form. I then contacted support and the
28.01.2026TrustpilotBonus terms
Hello And warning !After two years of leaving here and losing a lot, I saw that today I have a $50 bonus because of my l
Hello And warning !After two years of leaving here and losing a lot, I saw that today I have a $50 bonus because of my level. After wagering, I saw that the loss was a lot. I wanted to withdraw it. I saw that they automatically activated the 2FA code for me, but I couldn't withdraw it. When I told s
04.03.2025CasinoReviewsWithheld payoutsRejected
Bitsler Casino- Close my account and freeze my money
Before joining the casino, the Kyc process successfully completed.
I adhered to all the laws of the site here
When I asked to withdraw money, my arithmetic was bound and incomprehensible
The matter was at the beginning the problem of his work, and this is what they said.
From November 2023 and every three months, they say an appointment for payment after him
The size of the w seled it exceeds 15,000 dollars, and because after all this period they say that I will not get money and do not want to send my money to another time
All the customer support department does is to ignore or write that this was done for security reasons. Nothing tangible.
The account was fully verified and a profit of about $ 8,000. I can provide any required guide
29.08.2024CasinoReviewsWithheld payoutsClosed, no outcome
Bitsler Casino - Closed Account Withheld Deposit
Fully KYC'd account was closed after about 3 weeks of play. This is no problem\, but now my deposit is being held with no explanation.
All documents submitted are real and no terms of service were violated.