Bitguruz Casino — player complaint #23574, 2026-09-11: account blocks
Bitguruz Casino: a player complaint filed on 2026-09-11, about account blocks, status — under review. Published on Casino Guru. One of 5 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Bitguruz Casino - Player's accounts have been closed without reason.
The player from Bulgaria faces issues with BitGuruz, which accepted his deposits despite lacking a Bulgarian gambling license. After disclosing his gambling addiction, both of his accounts were closed immediately without proper self-exclusion procedures or support, and his total net deposits of €1,800 remain withheld. He requests a refund of €1,675 and confirmation of account closures.The player from Bulgaria faces issues with BitGuruz, which accepted his deposits despite lacking a Bulgarian gambling license. After disclosing his gambling addiction, both of his accounts were closed immediately without proper self-exclusion procedures or support, and his total net deposits of €1,800 remain withheld. He requests a refund of €1,675 and confirmation of account closures. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 10 Sep 2026 Automatic translation:
