Bitguruz Casino — player complaint #12683, 2026-08-05: account blocks

The player from Belgium reported that his account had been closed due to inappropriate language, which he regretted, but he believed the casino had engaged in questionable practices. He was seeking to recover his balance of 2250€. After reviewing the evidence, we rejected his complaint as unjustified because the casino showed that the cashback bonus had not been fully wagered when the account was closed and that repeated abusive communication had justified the termination. As the closure was considered justified, the bonus funds and any balance derived from them were forfeited. We also did not accept his claim for the earlier €8,000 losses, since the prior closure request had not been a valid self-exclusion request.