BingoBonga — player complaint #60793, 2022-12-09: withheld payouts
BingoBonga: a player complaint filed on 2022-12-09, about withheld payouts, 1,400 EUR in dispute, status — resolved. Published on CasinoReviews. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Hello. My name is [EDIT]. I am Finnish but I live in Norway because of my work. I deposit 200€ to bingobonga casino from my Finnish bank account which I use to everything including I receive my salary there and pay all the bills I have from there. I chose this casino because they promote themselves as pay n play casino. No registration neede only have bank ID to use Trustly and they get all information. So I deposit 200€ by Trustly and won 1400!l€ from Dinosaur rage game. Then I tried to withdraw my winnings but the casino is refusing to do that. They asked me more information so I send them my passport,bank statement where they see my deposit,my name and my birthdate. I also send them my Finnish phone number which is the only number I have. Still hey refuse to give me my winnings. I deposit from my Finnish bank account and I want to withdraw my winnings to the same account. All I want is my winnings and after that I don’t want anything to do with this casino because they lie about the pay n play, no registration needed. Thank you and looking forward to get your help in my case.
Best regards,
