Betzillo Casino — player complaint #78379, 2026-10-29: withheld payouts
Betzillo Casino: a player complaint filed on 2026-10-29, about withheld payouts, 1,500 AUD in dispute. Published on Casino Guru. One of 7 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Betzillo Casino - Withdrawal of player's winnings has been delayed.
The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We advised her to wait for the standard processing time and complete any pending KYC checks, as delays could be caused by verification or a high volume of requests. The complaint was then marked as resolved after she confirmed receipt of her winnings.The player from Australia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We advised her to wait for the standard processing time and complete any pending KYC checks, as delays could be caused by verification or a high volume of requests. The complaint was then marked as resolved after she confirmed receipt of her winnings. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Oct 2026 | Resolved : 28 Oct 2026Automatic translation:
