Betrophy Casino: 10 complaints filed in English across 2 platforms, 1 still open, disputed sums $100. Most of them are about withheld payouts (40%). Risk index 109.2. Texts below are the players' own words, as published on the source site; last complaint 2026-07-31.
How many complaints are there about Betrophy Casino?
The English-language record holds 10 complaints from 2 platforms, 1 of them without a resolution; 9 carry no status from the platform. The latest one is dated 2026-07-31.
What do players complain about?
Mostly withheld payouts — 40% of cases, then other (30%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 10 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 109.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 10
31.07.2026Casino GuruWithheld payoutsUnresolved
Betrophy Casino - Player’s winnings haven’t been received yet.
Extremely disappointing experience. I claimed a no deposit bonus, completed all of the wagering requirements exactly as
Extremely disappointing experience. I claimed a no deposit bonus, completed all of the wagering requirements exactly as set out in the terms and conditions, and requested the maximum cashout allowed under the bonus rules. I then submitted every verification document requested, all of which were vali
23.06.2026TrustpilotOther
Costumer service sucks when they are not robbing cashback from me they're was 149 people waiting for the chat no bonus m
Costumer service sucks when they are not robbing cashback from me they're was 149 people waiting for the chat no bonus money on deposit no free spins no features on the game I was playing just robbing me and lies from Costumer service they said I would be contacted by vip manager it's been 2years I
17.02.2026TrustpilotBonus terms
I recommend that you stay away from this casino.First reason: I received 100 FS as "VIP bonus" and managed to wager that
I recommend that you stay away from this casino.First reason: I received 100 FS as "VIP bonus" and managed to wager that bonus in full. After making the withdraw request, after ~24 hours they asked me to make "matching deposit" (50€ in this case) and wager that deposit amount 5 times. You will be al
25.01.2026TrustpilotWithheld payouts
Verified my identity and contact information and still denied withdrawal.
Verified my identity and contact information and still denied withdrawal.
24.01.2026TrustpilotOther
I played online games in several platforms all platforms gives so much free bonuses like free cash every week free spins
I played online games in several platforms all platforms gives so much free bonuses like free cash every week free spins every week but betrophy not give any thing thats why i stop playing in betrophy platform. Actually i lost approx 2 lacks inr but not making any withdrawal
14.11.2025TrustpilotWithheld payouts
Worst site ever it's been 10 days with no update I'm just told to b patient .when I made a mistake on my withdrawal requ
Worst site ever it's been 10 days with no update I'm just told to b patient .when I made a mistake on my withdrawal request it took about ,20 ,mins to denigh it but I make a accurate withdraw request and it's been 9 days and still waiting it's a small amount ,,of 200$ what the heck is the hold up .d
29.07.2025TrustpilotOther
I've been requesting self-exclusion for a month due to gambling addiction, and the account still hasn't been closed! I'v
I've been requesting self-exclusion for a month due to gambling addiction, and the account still hasn't been closed! I've had over 50 chat conversations about self-exclusion, and they tell me I need to email the relevant department. I've already sent over 50 emails requesting self-exclusion, and the
04.01.2024TrustpilotVerification
Being ghosted after sending documents for withdrawal.After they asked almost for my DNK screenshot. I'm being ghosted fo
Being ghosted after sending documents for withdrawal.After they asked almost for my DNK screenshot. I'm being ghosted for 10 days now. Wish I read these reviews before.
07.04.2023TrustpilotAccount blocks
Stay away from this website they are the real scammer. They don't pay your winnings and give you a very stupid, wrong re
Stay away from this website they are the real scammer. They don't pay your winnings and give you a very stupid, wrong reason to block your account. Save your time