BetMGM— player complaints: 39 in English

39 Complaints

11▲ Last 30 days · was 8

0 Unresolved

7.6018536422106d Last complaint

— Risk index · no statuses

BetMGM: 39 complaints filed in English across 1 platform. Most of them are about withheld payouts (26%). Texts below are the players' own words, as published on the source site; last complaint 2026-10-03.

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What players complain about

Withheld payouts 26% 10

Bonus terms 23% 9

Other 21% 8

Game fairness 21% 8

Verification 8% 3

Account blocks 3% 1

Status unknown 39

Complaints by month

Questions and answers

How many complaints are there about BetMGM?

The English-language record holds 39 complaints from 1 platform; 39 carry no status from the platform. The latest one is dated 2026-10-03.

What do players complain about?

Mostly withheld payouts — 26% of cases, then bonus terms (23%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 39 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 39

03.10.2026 Trustpilot Bonus terms

Hey guys ... I recently signed on to BetMGM ... and, I actually like the interface, it's well designed ... altho, they l

Hey guys ... I recently signed on to BetMGM ... and, I actually like the interface, it's well designed ... altho, they limit parlays, which is the downside ... anyway, I want to warn you, to not click on any Token offers ... it's a scam ... you will click on the offer, and they won't follow up on it

30.09.2026 Trustpilot Bonus terms

They refused to give a referral bonus to me and didn’t give my friend a new user bonus. I signed my friend up and walked

They refused to give a referral bonus to me and didn’t give my friend a new user bonus. I signed my friend up and walked him through everything step by step. Despite this they said he is ineligible and have refused to give us our proper bonuses

30.09.2026 Trustpilot Other

Would give 0 stars if possible. The absolute worst sportsbook when it comes to player perks and promos. Almost every oth

Would give 0 stars if possible. The absolute worst sportsbook when it comes to player perks and promos. Almost every other sportsbook offers me anywhere from 20%-50% profit boosts, yet the best MGM can come up with is 5% and then have the nerve to call it "legendary" in their advertisements. When as

29.09.2026 Trustpilot Bonus terms

They suck ! Deposited 50 dollars then pop up offered promotion code for free cash. I clicked on it why not. Went to p

They suck ! Deposited 50 dollars then pop up offered promotion code for free cash. I clicked on it why not. Went to play a 5 dollar sit and go and said no funds available. Took the 50 dollars and would only let me play casino no live poker games. pulled the money wont come back. Scammers with

28.09.2026 Trustpilot Verification

Will let you deposit and play but once you win a bit will require re-verification and documents will not be accepted by

Will let you deposit and play but once you win a bit will require re-verification and documents will not be accepted by their automated system quoting 'needing better lighting' etc when it is a direct pdf download from my bank. Live chat is just AI even whennit says you are put through to a human -

22.09.2026 Trustpilot Withheld payouts

Big scam this one, they will require you to deposit money and then lie to you about vip levels, they told me I need to d

Big scam this one, they will require you to deposit money and then lie to you about vip levels, they told me I need to deposit money so I can be able to withdraw money and I did, guess what... when it was time to withdraw they said my "bank account is suspicious" which is a load of bull because I us

22.09.2026 Trustpilot Withheld payouts

They stole my money. I deposited $300 and only $200 showed up in my account. Customer Service is terrible. They told me

They stole my money. I deposited $300 and only $200 showed up in my account. Customer Service is terrible. They told me the money is there. It wasn't. Then they didn't pay me my slot winnings. Contact Customer Service and they give me the run around and wanted me to jump through all these hoops for

18.09.2026 Trustpilot Other

The customer service is a joke. They send you generic instructions to do something that's not related to the issue. They

The customer service is a joke. They send you generic instructions to do something that's not related to the issue. They should hire people that actually do know what they're doing.

18.09.2026 Trustpilot Bonus terms

Bet MGM is terrible. I had them delete my account after going going round and round with them about their promotion for

Bet MGM is terrible. I had them delete my account after going going round and round with them about their promotion for 1000 spins in 10 days a spin on the wheel and a $10 deposit. My friends and family recommended the site because of this promotion so I thought I would give it a try, yeah right, bi

15.09.2026 Trustpilot Verification

They throw up blocks and ha e zero customer service. Won't say what is missing from documents and repeatedly request.

They throw up blocks and ha e zero customer service. Won't say what is missing from documents and repeatedly request. I had a 50 dollar bonus expir4 because they keep giving run around. Never use them if you go to another state where betting is legal. They will hassle you and accuse you of fak

14.09.2026 Trustpilot Game fairness

4 bonus symbols only triggered a 3 bonus game not applying a 20x multiplier. Has happened twice. Out 375$ in winnings be

4 bonus symbols only triggered a 3 bonus game not applying a 20x multiplier. Has happened twice. Out 375$ in winnings because of it. The support staff don't know the difference between a paying symbol and a bonus one so they are useless.

11.09.2026 Trustpilot Withheld payouts

Wow. Do not trust this site. I'm a manger for sky.. I won 40 pounds and made a withdrawal within 4 hours money was in my

Wow. Do not trust this site. I'm a manger for sky.. I won 40 pounds and made a withdrawal within 4 hours money was in my account. I thought let me see if this site is genuine. I made a 13 pounds withdrawal and after 2 days still showing pending. I messaged customer service who assured me that money

08.09.2026 Trustpilot Other

Beware! I have played this site, and spent enough money, since they started the online casino. To make this short, the

Beware! I have played this site, and spent enough money, since they started the online casino. To make this short, the cash eruption slingo game, has a bonus game. If you're lucky enough, or pay enough to get to it, you get a screen that allows you to pick balls with money amounts, even the grand

07.09.2026 Trustpilot Bonus terms

They are sneaky to not give you your earned bonus money! Out of all the online casinos, this one the only one that I sig

They are sneaky to not give you your earned bonus money! Out of all the online casinos, this one the only one that I signed up and got free spins and ended up losing money because you have to deposit before you collect the spins (sure not a problem) but with the amount of free spins they promise you

05.09.2026 Trustpilot Other

I’ve had a game stuck in a loop for over 2 months and Bet mgm doesn’t know how to fix it. So frustrating when you have

I’ve had a game stuck in a loop for over 2 months and Bet mgm doesn’t know how to fix it. So frustrating when you have a bonus that’s just going through a loop almost as if they don’t want to pay out.

25.08.2026 Trustpilot Withheld payouts

Not once in the advertisement it states you have to deposit $200 just to verify your bank account to collect the winning

Not once in the advertisement it states you have to deposit $200 just to verify your bank account to collect the winnings. And the chat doesn't give up after you do try to withdrawal your winnings and keep hounding you for $200. Such a fake app

25.08.2026 Trustpilot Other

worst website ever avoid at all costs, its LEOVEGAS its a scam site.

21.08.2026 Trustpilot Game fairness

If your looking for a fun experience, or even a sometime profitable experience this is not the app. You may win your fir

If your looking for a fun experience, or even a sometime profitable experience this is not the app. You may win your first time or even second time but then its all done. They will take every dollar ten times over before a tiny teeny win can even be allowed. I think my streak on BetMGM was 30 plus d

20.08.2026 Trustpilot Game fairness

Don't waste your time. You'll be broke faster than it took you to deposit. True gambling nazis. Can't even relax and pla

Don't waste your time. You'll be broke faster than it took you to deposit. True gambling nazis. Can't even relax and play cause it's a loser every spin. RTP = 0%. Assholes!!! Greedy ASSHOLES!!!!

28.07.2026 Trustpilot Account blocks

They will close your account without giving you any explanation. Very shady behavior and not trustworthy. Avoid like the

They will close your account without giving you any explanation. Very shady behavior and not trustworthy. Avoid like the plague!!

1–20 of 39

How the risk index is calculated and how complaints are labelled — the method behind this section.