BetMGM— player complaints: 39 in English

39 Complaints

11▲ Last 30 days · was 8

0 Unresolved

7.6775614283912d Last complaint

— Risk index · no statuses

BetMGM: 39 complaints filed in English across 1 platform. Most of them are about withheld payouts (26%). Texts below are the players' own words, as published on the source site; last complaint 2026-10-03.

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What players complain about

Withheld payouts 26% 10

Bonus terms 23% 9

Other 21% 8

Game fairness 21% 8

Verification 8% 3

Account blocks 3% 1

Status unknown 39

Complaints by month

Questions and answers

How many complaints are there about BetMGM?

The English-language record holds 39 complaints from 1 platform; 39 carry no status from the platform. The latest one is dated 2026-10-03.

What do players complain about?

Mostly withheld payouts — 26% of cases, then bonus terms (23%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 39 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 39

21.07.2026 Trustpilot Withheld payouts

Horrible very laggy website, the mobile app is even worse, they have no problem taking your money, when you want to with

Horrible very laggy website, the mobile app is even worse, they have no problem taking your money, when you want to withdrawn it on the mobile app they won't allow it. when you ask for a refund they say wait 72 hours for someone to email you, well its been a week and i have called and emailed and st

14.07.2026 Trustpilot Other

It is a scam. be very careful, I would recommend to bet on Fanduel. Betmgm is completely scam.

11.07.2026 Trustpilot Game fairness

BetMGM casino is average at best, but your poker platform has been one of the worst I've experienced. From what I've rep

BetMGM casino is average at best, but your poker platform has been one of the worst I've experienced. From what I've repeatedly seen at the higher-stakes tables, the same group of players consistently jumps into any table as soon as a new player sits down. They appear to target that player together,

10.07.2026 Trustpilot Withheld payouts

I won some money . Then they locked my account and it took a whole month for them to send me the money I bet . Not winni

I won some money . Then they locked my account and it took a whole month for them to send me the money I bet . Not winnings . I bet 100 . I used 50 bonus bet . I won’t 200+ dollars in tennis . Withdrawal the money and they locked my account 3 weeks later . Then I had to see where my 100 that I depos

09.07.2026 Trustpilot Bonus terms

I am extremely disappointed with how this issue has been handled.My VIP Exclusive Spin the Wheel bonus was never granted

I am extremely disappointed with how this issue has been handled.My VIP Exclusive Spin the Wheel bonus was never granted. Initially, I was told there was a network error and that the issue would be resolved within 24–48 hours. Since then, I have spoken with four different representatives, and each h

07.07.2026 Trustpilot Withheld payouts

Unable to withdraw my money. All of a sudden they’re making it difficult if not impossible to get your money. Unsure w

Unable to withdraw my money. All of a sudden they’re making it difficult if not impossible to get your money. Unsure when this changed but it’s frustrating and I think illegal

05.07.2026 Trustpilot Withheld payouts

At midnight I informed them that my account was hacked and that the recent withdrawal requests were fraudulent. A good

At midnight I informed them that my account was hacked and that the recent withdrawal requests were fraudulent. A good 12 hours later, they approved the withdrawal requests anyway and now it's heading to a hacker's bank account.I've asked them multiple times to cancel or at least hold the withdrawa

03.07.2026 Trustpilot Bonus terms

Tell me I am not eligible for a new user bonus bet because of the state I'm in, even though it is advertised as if it is

Tell me I am not eligible for a new user bonus bet because of the state I'm in, even though it is advertised as if it is eligible on their website. I even spoke to a representative over the phone who assured me I was eligible after I deposited and completed the necessary tasks. 3 hours after speakin

02.07.2026 Trustpilot Game fairness

Scam artistsPut in small font that you are betting on regular time instead of who to win the world cup. Gross Bait and S

Scam artistsPut in small font that you are betting on regular time instead of who to win the world cup. Gross Bait and Switch tactics by making that the first bet you can look at.

30.06.2026 Trustpilot Game fairness

Big time scam artists. Manipulating my bets during games then telling me im not a winner. Done use this service

28.06.2026 Trustpilot Game fairness

This casino is rip off don’t pay no money in people no win at all playing for last 2 weeks paid in over £400 never win t

This casino is rip off don’t pay no money in people no win at all playing for last 2 weeks paid in over £400 never win the bonus if you get is horrible like I said the worst casino you ever seen scam scam scam!!!!! Big time this site should be banned

26.06.2026 Trustpilot Bonus terms

Their bonuses are a complete scam. Having to bet $1000 for a $100 casino bonus and not being able to withdraw a thing??

Their bonuses are a complete scam. Having to bet $1000 for a $100 casino bonus and not being able to withdraw a thing?? A complete joke. Total waste. Stick with Betty or Fallsview. Awful.

25.06.2026 Trustpilot Game fairness

Been on the online site for a few months and I must say I agree with all the negative reviews, it's shameful how it's ra

Been on the online site for a few months and I must say I agree with all the negative reviews, it's shameful how it's ran and rigged. For ex: if your given a bonus bet of $1 you have to spend $25 to get that dollar wtf? Nothing is given on the site. I've never won anything over $10. Not fair gaming

21.06.2026 Trustpilot Bonus terms

I signed up for this with their website and the deal they offered for $1500 in bonus bets. The app and website work horr

I signed up for this with their website and the deal they offered for $1500 in bonus bets. The app and website work horribly to start, it freezes constantly I have had to restart too many times to count, but even after I followed all the rules to get the bonus offered at sign up, it did not work.

20.06.2026 Trustpilot Other

At one time they had the best daily free play and giveaways to their customers. Now it's the worst don't even waste your

At one time they had the best daily free play and giveaways to their customers. Now it's the worst don't even waste your time playing here. They got just like Borgata garbage

20.06.2026 Trustpilot Withheld payouts

STAY AWAY FROM BETMGM they take all your personal info share it with other companies. You pay a deposit and you never ge

STAY AWAY FROM BETMGM they take all your personal info share it with other companies. You pay a deposit and you never get your winnings the same. Check weeks later. Everyone boycott these dumb rich mfs please. Stop using the app so they have to shut down..I have already contacted a lawyer for the sh

17.06.2026 Trustpilot Verification

I have made approximately 5 separate deposits during this NBA playoffs and never had to verify anything. I just put my c

I have made approximately 5 separate deposits during this NBA playoffs and never had to verify anything. I just put my card info and BETMGM took the money out immediately and even allowed me immediate access to place bets without having to wait for"VERIFICATION"When I tried to withdraw "my winnings"

14.06.2026 Trustpilot Withheld payouts

They will withdraw your money but they won’t let you withdraw it using the same account. After 4 hours and 2 different c

They will withdraw your money but they won’t let you withdraw it using the same account. After 4 hours and 2 different companies they said they are going to send a check in 21 days! No confirmation no help. Stay away from MGM

13.06.2026 Trustpilot Other

MGM food court close to early they literally will have you gambling all night but $200 in the slot machine won’t even go

MGM food court close to early they literally will have you gambling all night but $200 in the slot machine won’t even go to the bonus on top of CAN’t get no food after you lose your money. My husband and I was eating at the food court they put us out because they say they were closing you gotta Lise

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How the risk index is calculated and how complaints are labelled — the method behind this section.