Betmaster Casino MX— player complaints: 12 in English

The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Mexico has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 09 Sep 2026 | Resolved : 09 Sep 2026Automatic translation:

Me and my wife have been playing Betmaster for years now and we know that you win some you loose some. But this past year and a half the game called PIÑATA WINS has been doing nothing but taking the money with no possibilities of winning. Before it will at least keep you playing, now to get the fr

The player from Mexico has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Mexico has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 10 Aug 2026 Automatic translation:

The player from Mexico faces an issue where the casino website incorrectly states that he does not have a verified account, preventing him from playing.The player from Mexico faces an issue where the casino website incorrectly states that he does not have a verified account, preventing him from playing. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 07 Aug 2026 Automatic translation:

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The player from Mexico had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that withdrawals could take up to 14 days and asked her to confirm whether the winnings had been received or if there were any updates. As she did not respond to our follow-up messages and reminder, we were unable to continue the investigation. The complaint was closed due to lack of response from her side.

The player from Mexico had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We explained that withdrawal processing could take up to 14 days and asked him to wait, cooperate with the casino, and update us once that time had passed. As no response was received to our follow-up messages and reminder, the complaint was then closed due to lack of cooperation from his side.

The player from Mexico had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player reported that the casino had fabricated deposits and withdrawals from two years ago on her account and demanded bank statements for a card that she never had, which led to the cancellation of all her withdrawal requests despite account verification. We requested additional information and communication evidence from the player to investigate further. Due to the player's lack of response to our inquiries and reminders, the complaint was closed without resolution at that time.

The player from Mexico had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The player reported that despite complying with betting requirements and receiving confirmation from live chat that the withdrawal was successful, the funds had not been received and communication with the casino had been unresponsive. The Complaints Team had requested additional information and evidence to investigate but received no response from the player. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player resumed communication.

The player from Mexico had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. He said the casino kept asking for impossible documents, including access to old accounts, Oxxo Pay receipts, and bank statements, despite his claim that he could withdraw winnings to a registered personal account. He confirmed that he had made successful withdrawals before, had passed KYC, and had won without a bonus while playing casino games. We tried to get the casino to explain the delay, but it did not respond, so the complaint was closed as unresolved due to lack of cooperation and no valid license or ADR.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player was informed that withdrawals could take up to 14 days due to KYC verification or high withdrawal volume. After the recommended time frame passed, the player did not respond to follow-up messages from the Complaints Team. Consequently, the complaint was closed due to lack of communication, but the player could reopen it if they chose to resume contact.

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