Spinit Casino— player complaints: 24 in English

The player from Chile requested withdrawals of approximately €500 from Spinit and 13 other affiliated casinos, but the withdrawals were held, and access to his accounts was blocked without explanation. He asserted that he had not violated any terms and sought the release of his funds. We reviewed the case together with his other complaints and found that he had coordinated wagers across several casino accounts by betting on the outcome of his own gameplay, which created an unfair advantage. As a result, the account closures and confiscation of the associated winnings were considered justified, and the complaints were rejected.

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The player from Spain had requested account closure due to gambling addiction on April 2nd, which had been confirmed by the casino. However, she was still able to log in, receive promotional offers, and had been contacted by a VIP agent. She then requested a refund for deposits made since the account closure request. We attempted to facilitate communication between the player and the casino and requested account closure confirmation and deposit history from the casino. Despite multiple follow-ups, the casino failed to respond or cooperate. Consequently, the complaint was closed as unresolved, negatively impacting the casino’s rating.

Horrible site. I’ve played other sites before and I find them to be good. But this casino app I’ve played for about 3 months now. Every slot game I’ve played it’s just loss after loss. They are a horrible site I would never recommend anyone using this site. The withdrawal system is horrible. They ho

The player from Italy reports that his account was blocked without reason on July 9th, and he wishes to withdraw his remaining funds.

The player from Finland requested account closure on 17.9.2025 due to a serious gambling addiction, but the casino later reopened his account without consent, leading to further losses. He sought a refund of his deposit, feeling that the casino had taken advantage of his situation. We reviewed the self-exclusion and closure records, contacted the casino, and the case was resolved after the casino agreed to process a refund. The player confirmed the refund offer, and the complaint was then marked as resolved.

The player from Norway had deposited around 1300 NOK and had increased his account balance to approximately 4300 NOK after winning a bet. He had requested a withdrawal but had not been asked for account verification and then found his account locked after multiple inquiries about the status of his funds. The complaint was closed due to the player's lack of response to the Complaints Team's requests for further information and communication. The issue remained unresolved at that time.

The player from Norway, a loyal customer of Spinit for nearly a year, faced limitations on his account and struggled to withdraw his funds. After over a week, he received continuous excuses regarding the withdrawal, which prompted him to consider a formal complaint. The Complaints Team investigated and requested detailed information from both the player and the casino. Despite multiple attempts, the casino failed to respond or cooperate, and the player had been waiting for his 24,500 NOK winnings for several months. Since the casino operated without a valid license and lacked an alternative dispute resolution service, the complaint was marked as unresolved due to the casino's non-cooperation.

Even though I dislike trustpoilet I have to say so you people know. This casnio is a scam. They cancelled my withdrawal multiple times and wouldn't be honest why or give me a reason these people are scum stay away you won't ever get your withdrawal and if they reply to this is nothing but lies I h

No body play this site it is a big fat ripp off they have rigged the games as their is no features it just rolls round and round as for the bonuses they are complete wast of time so please everyone boycott this site

Tells us we have up to $7800 max withdraw into bank account I have $4k to withdrawal and they are saying only $500 max every 24 hrs because I’m level 1 what the hell!!!!

Withdrawals are a major problem. They will do anything in their power to delay you from withdrawing. You will have to make complaints to askgamblers or casinoguru over and over again to get your money. Similar casino to frumzi and spinsy. Just stay away please.

The player from Norway had his account closed without reason, which prevented him from logging in to withdraw his funds. He received no responses to his emails regarding the issue. We communicated with the player to gather details and requested evidence of his account balance and any communication with the casino. Despite the player’s submission of the requested documents, the casino ignored his withdrawal requests and ceased communication. After repeated follow-up, the casino eventually provided payment evidence, and we verified from his bank statements and crypto hash that his withdrawals from November onward had been received. The complaint was then rejected, because the player failed to confirm the resolution of the complaint.

first experience at online gambling,had a win of 1200 dollars for about 100 invested missed the fine print with 3 day payout that aside after two days i asked about payment which resulted in them putting the max withdrawl of 800 back into my online account making the process start again,i cant work

Withdrawals not accurate they say 3-5 days I been waiting 10 days and withdrawal limits are low and if u wait this long between each withdrawal if u take out three which is there max at a time u will prob be waiting 6 weeks plus for your money and seems like it’s just bots msg back def scammy site !

This platform is 100% a scam. Do NOT deposit a single dollar here. They advertise “fast withdrawals within 3 business days,” but once you win, they simply never pay you.I waited, followed up, contacted support—nothing. They just keep giving excuses while pushing you to deposit more.After checking mo

The cancel withdrawals without any reason. SCAM !!!

Won 5K and been waiting for ages for an Withdraw, nothing happened. Total scam

I was informed by the Spinit casino when playing a bonus you can't activate another bonus just had up to 400 + dollars the machine i was playing just stopped a bonus came up it was opened 20 free spins at20 cents a spin and took my 400 + money . Told by support could not retrieve and they know im fr

Something fishy with this company. Took more than my deposit despite having no fees. Blamed my bank. Of course it wasn't my bank. Also it showed up on my bank statement as digikey a legitimate computer sales company in Budapest which apparently has no affliation. I gave benefit of doubt kept playing