Betlabel Casino— player complaints: 16 in English

The player from Portugal requested a refund of 2000 EUR after BetLabel had violated his self-exclusion request, allowing him to gamble after he had submitted the request on 23/09/2026. The casino admitted a delay in blocking his account, retaining his balance despite acknowledging the violation of responsible gambling practices. He reported that his account had been closed on 26/09/2026 after his requests on 23/09 and 24/09, and that deposits of about 2000 EUR had been made while the account was still open. We rejected the complaint as unjustified because the account was considered to have been restricted within a reasonable timeframe, so the casino was not held responsible for the deposits made during the processing period.The player from Portugal requested a refund of 2000 EUR after BetLabel had violated his self-exclusion request, allowing him to gamble after he had submitted the request on 23/09/2026. The casino admitted a delay in blocking his account, retaining his balance despite acknowledging the violation of responsible gambling practices. He reported that his account had been closed on 26/09/2026 after his requests on 23/09 and 24/09, and that deposits of about 2000 EUR had been made while the account was still open. We rejected the complaint as unjustified because the account was considered to have been restricted within a reasonable timeframe, so the casino was not held responsible for the deposits made during the processing period. Written by AttilaComplaint Specialist Submitted: 28 Sep 2026 | Closed : 06 Oct 2026Automatic translation:

Reason: Declined payment Hello! I managed to win a bit in this casino. Suddenly I noticed that Im missing the payment method Skrill from my withdrawal methods. I used this method for deposit. I cant also make deposits for some reason anymore. I get a message that user is not authorized when I try make a deposit. Customer service said IM not allowed to play. Im super confused and would need your help. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. johannesss • Finland 3 weeks ago This is resolved, thanks Ask Gamblers team AskGamblers • Support Team 3 weeks ago Dear @johannesss,Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. BetLabel Casino • Representative 3 weeks ago Dear johannesss, We can see that the deposit via Skrill was made using one email address, while you are currently trying to withdraw to a different email address. Please use the same email address that was used for the deposit, or double-check that the email entered for the withdrawal is correct.

The player from Italy found his account blocked after registering on July 14, 2026, and was unable to access his funds of €125. Despite contacting support, he received no response regarding the account's status. He said he had never placed any bets, received only live chat replies, and was told to email the block department, but his messages remained unanswered. We asked for further details about possible self-exclusion or responsible gambling history, but he did not respond to our follow-up messages. As a result, the complaint was closed for now because we could not continue the investigation without his input.

The player from Portugal submitted a formal complaint against BetLabel for the unfair confiscation of her winnings amounting to €1,093.80. She argued that the casino's hidden "Rule 10" directly contradicted the promotional terms she had accepted, and that she had completed all wagering requirements required by the casino. We checked the bonus terms and confirmed that the bonus had to be wagered in full before any withdrawal, with a maximum cashout limit on bonus winnings clearly stated. As she did not respond to our follow-up messages and reminders, the complaint was closed for now due to lack of cooperation.

The player from Slovenia raised an issue regarding 22Bet's handling of self-exclusion procedures, noting that his previous account had been closed for self-exclusion yet he was allowed to open a new account and deposit €4,700. He requested a review of his case for fair compensation, especially considering that a similar case had been resolved with a settlement. We reviewed his complaint and supporting documents, but we were unable to assist further because his earlier closure message did not clearly state gambling addiction, loss of control, or a gambling-related problem. As a result, it was not accepted as a valid self-exclusion request under our Fair Gambling Codex, and the complaint was rejected because the later multi-account activity fell outside what we could mediate.

The player from Italy attempts to close his account due to addiction but has not received any response from the casino's support for a week, despite multiple emails and chats. He expresses frustration over the lack of communication and assistance.

The player from Andorra is unable to withdraw €901.02 from his Betlabel casino account due to a verification code not being received. After contacting customer service and emailing for assistance, he has not received a response for a week, and his account remains closed.The player from Andorra is unable to withdraw €901.02 from his Betlabel casino account due to a verification code not being received. After contacting customer service and emailing for assistance, he has not received a response for a week, and his account remains closed. Written by TomasComplaint Specialist Submitted: 30 Jul 2026 Automatic translation:

The player from Germany experienced difficulties withdrawing funds due to a claim by Betlabel that he was missing €30 to meet wager requirements despite fulfilling the bonus criteria within the specified timeframe. Support refused to provide a list of his bets or disclose his betting activity, leading him to file a complaint with the Curaçao Gaming Authority. He said he had used a 100% sports welcome bonus on football and basketball bets, had a screenshot showing €500 of €500 wagered with more than 9 hours left, and later found that the bonus account and betting history had been deleted. We were unable to properly assess the dispute because it involved sports betting, which was outside our expertise and available tools, so the complaint was closed without a determination on the casino’s claim.The player from Germany experienced difficulties withdrawing funds due to a claim by Betlabel that he was missing €30 to meet wager requirements despite fulfilling the bonus criteria within the specified timeframe. Support refused to provide a list of his bets or disclose his betting activity, leading him to file a complaint with the Curaçao Gaming Authority. He said he had used a 100% sports welcome bonus on football and basketball bets, had a screenshot showing €500 of €500 wagered with more than 9 hours left, and later found that the bonus account and betting history had been deleted. We were unable to properly assess the dispute because it involved sports betting, which was outside our expertise and available tools, so the complaint was closed without a determination on the casino’s claim. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 22 Jul 2026 | Closed : 07 Aug 2026Automatic translation:

The player from Italy was unable to access his account at BetLabel Casino, where his winnings of approximately €11,000 had been blocked following a withdrawal attempt. He could not log in, submit a withdrawal request, or get a response from the Security Department after emailing them for assistance. The complaint was closed due to the player's lack of response to the Complaints Team's inquiries and reminders. The player retained the option to reopen the complaint in the future if he chose to resume communication.

The player from Austria faced issues withdrawing his balance of 61,000 after undergoing extensive KYC verification. Despite complying with all requested documents, the casino claimed a "technical failure" and unilaterally reduced his account balance to match his original deposit of 2,300, confiscating 58,700 in winnings without explanation or evidence. He requested mediation and full payment of his winnings. The complaint was resolved by rejecting the player's claim after a thorough review of all evidence submitted by both parties, which supported the casino's decision to void the winnings. The player was advised to contact the relevant licensing authority for an independent review if he disagreed with the outcome.

The player from Greece had requested account closure multiple times but continued to face neglect from the casino. Despite submitting the necessary documents, her account remained open, and she expressed a strong desire for it to be closed permanently after incurring significant losses. The Complaints Team clarified the difference between account closure and self-exclusion and explained that they could not force the casino to close the account unless gambling problems were expressed. Consequently, the complaint was rejected, and the player was advised to unsubscribe from communications and stop using the account, as inactive accounts were usually closed by casinos over time.

The player from Germany requested withdrawals of €1,500 and €1,000 two weeks ago, but both were rejected by his bank and never credited back to his player account. He is frustrated that support indicates a refund process that may take up to four weeks despite the payments not being accepted by his bank.The player from Germany requested withdrawals of €1,500 and €1,000 two weeks ago, but both were rejected by his bank and never credited back to his player account. He is frustrated that support indicates a refund process that may take up to four weeks despite the payments not being accepted by his bank. Written by MirkaCasino Analyst & Complaint Specialist Submitted: 07 Jul 2026 Automatic translation:

The player from Germany faced difficulty withdrawing €1300 after the payment provider was blocked. Despite notifying Betlabel, they attempted to transfer the funds to the blocked account instead of canceling the payout, which led to ongoing payment issues. The player requested assistance as the customer service had been unhelpful. The complaint was closed due to the player's lack of response to inquiries and reminders from the Complaints Team, preventing further investigation or resolution at that time. The player retained the option to reopen the complaint if communication was resumed.

The player from Greece attempted to self-exclude from his casino account due to issues with Betlabel but was unsuccessful for about 20 days. He reported a lack of communication, as he only received a few replies while his emails were allegedly not being received. We clarified the difference between account closure and self-exclusion and requested further details and documentation to assist with his case. The player subsequently marked the complaint as resolved, and we closed the case after confirming his issue had been addressed.

The player from Ireland is unable to withdraw €1,099 from Betlabel Casino due to a malfunction in their SMS verification system, preventing her from receiving the necessary code. Despite contacting customer support, she has not received any response, leaving her unable to access her funds.The player from Ireland is unable to withdraw €1,099 from Betlabel Casino due to a malfunction in their SMS verification system, preventing her from receiving the necessary code. Despite contacting customer support, she has not received any response, leaving her unable to access her funds. Written by StefanCasino Analyst & Complaint Specialist Submitted: 23 Jun 2026 Automatic translation:

The player from Italy disputes BetLabel's handling of her first deposit bonus and claims she has met the wagering requirements, despite being informed that her bonus expired. She requests a detailed history of her play, confirmation of technical issues she encountered, and a fair review of her balance of 21,579.41 EUR due to these problems.The player from Italy disputes BetLabel's handling of her first deposit bonus and claims she has met the wagering requirements, despite being informed that her bonus expired. She requests a detailed history of her play, confirmation of technical issues she encountered, and a fair review of her balance of 21,579.41 EUR due to these problems. Written by MatejComplaint Resolution Center Deputy Team Lead / Casino Analyst Submitted: 18 Jun 2026 Automatic translation: