Bao: 7 complaints filed in English across 2 platforms, 3 still open. Most of them are about account blocks (43%). Risk index 75.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
The English-language record holds 7 complaints from 2 platforms, 3 of them without a resolution; 3 carry no status from the platform. The latest one is dated 2026-09-08.
What do players complain about?
Mostly account blocks — 43% of cases, then withheld payouts (43%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 7 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 75.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 7
08.09.2026Casino GuruAccount blocksRejected
Player's account was blocked.
Player's account was blocked. [Account] — rejected_other
08.09.2026Casino GuruAccount blocksUnresolved
Player’s account has been closed without explanation.
Player’s account has been closed without explanation. [Account] — no_react_reg_bad
08.09.2026Casino GuruWithheld payoutsUnresolved
Player’s refund has been delayed.
Player’s refund has been delayed. [Other] — no_react_reg_bad
08.09.2026Casino GuruWithheld payoutsUnresolved
Player's withdrawal has been rejected.
Player's withdrawal has been rejected. [Withdrawal] — unresolved
09.02.2026TrustpilotAccount blocks
I really was a fan. Then they blocked my account without prior notice and kept the winnings and the deposit as well. I w
I really was a fan. Then they blocked my account without prior notice and kept the winnings and the deposit as well. I was accused for fraud in general but got no further explaination. In the end, I had given up hope to get the winnings paid outand just wanted my original deposit back - which was j
17.11.2025TrustpilotOther
I'm confused on why my money changes and where my free spins went.... the variety of games is good,it's a good design go
I'm confused on why my money changes and where my free spins went.... the variety of games is good,it's a good design good games weird when it comes to free spins and money tho
30.09.2021TrustpilotWithheld payouts
this has become the a big scam of a casino site, stay away, you can't cash out with card u use for deposit...
this has become the a big scam of a casino site, stay away, you can't cash out with card u use for deposit...
