31Bets: 12 complaints filed in English across 2 platforms, 3 still open. Most of them are about withheld payouts (33%). Risk index 25.0. Texts below are the players' own words, as published on the source site; last complaint 2026-08-22.
Status unknown 8
Under review 2
Unresolved 1
Rejected 1
Sources
Trustpilot 8Casino Guru 4
Complaints by month
11
12
01
03
04
08
Questions and answers
How many complaints are there about 31Bets?
The English-language record holds 12 complaints from 2 platforms, 3 of them without a resolution; 8 carry no status from the platform. The latest one is dated 2026-08-22.
What do players complain about?
Mostly withheld payouts — 33% of cases, then other (25%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 12 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 25.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 12
22.08.2026Casino GuruAccount blocksUnresolved
Player requests urgent resolution for account access issue.
Player requests urgent resolution for account access issue. [Account] — unresolved
22.08.2026Casino GuruOtherRejected
Player wants his account permanently closed.
Player wants his account permanently closed. [Account] — rejected_other
22.08.2026Casino GuruOtherUnder review
Player requests account closure.
Player requests account closure. [Account] — waiting
22.08.2026Casino GuruWithheld payoutsUnder review
Player's withdrawal is delayed due to unsupported bank.
Player's withdrawal is delayed due to unsupported bank. [Withdrawal] — waiting
14.04.2026TrustpilotWithheld payouts
Deposited over a week ago by bank transfer, nothing in my account or returned to my bank. Scam I think people be careful
Deposited over a week ago by bank transfer, nothing in my account or returned to my bank. Scam I think people be careful
24.03.2026TrustpilotWithheld payouts
Scam : 31bet I strongly advise everyone to avoid 31bet. Based on my experience, this platform appears to be fraudulent.A
Scam : 31bet I strongly advise everyone to avoid 31bet. Based on my experience, this platform appears to be fraudulent.After depositing money, everything seems normal at first. However, when you try to withdraw your funds, you may face delays, excuses, or even have your account blocked entirely.In s
02.03.2026TrustpilotGame fairness
Over £500 bet here and I haven't won anything. Disgusting.
Over £500 bet here and I haven't won anything. Disgusting.
16.01.2026TrustpilotGame fairness
Unfortunately can't give 0 stars 1 star is unfair for the unbelievable sickening slots payouts, of you want to donate fo
Unfortunately can't give 0 stars 1 star is unfair for the unbelievable sickening slots payouts, of you want to donate for scammers this is the perfect place, no hope whatsoever to win, these positive reviews are making me sick, a bunch of paid actors
16.12.2025TrustpilotGame fairness
Terrible site with low RTP. Many top slot providers won't load or don't work. Netent, Big time gaming, push gaming, gamo
Terrible site with low RTP. Many top slot providers won't load or don't work. Netent, Big time gaming, push gaming, gamomat,no limit city, microgaming, stakelogic and Blueprint originally worked when I 1st signed up but then stopped working. Save your money and don't play on this scam site
01.12.2025TrustpilotOther
I attempted to self-exclude from 31Bets on 3 November 2025 due to gambling addiction. Their live chat system failed repe
I attempted to self-exclude from 31Bets on 3 November 2025 due to gambling addiction. Their live chat system failed repeatedly — it would not connect to an agent at all. I immediately emailed their support team requesting urgent self-exclusion, and I have proof the message was sent.Despite this, my
20.11.2025TrustpilotWithheld payouts
Deposited £20. Withdrew £160Deposited another £20. Nothing in balance - in dispute for several days, speaking with bots
Deposited £20. Withdrew £160Deposited another £20. Nothing in balance - in dispute for several days, speaking with bots following a script who apparently investigated the issue and found no wrongdoing.I have solid proof the funds left my account.So to further strengthen my case - I decided to deposi
14.11.2025TrustpilotAccount blocks
I deposited £150 GBP on 09/11/2025. Since that date I have not been able to access my account, I entered my email on the
I deposited £150 GBP on 09/11/2025. Since that date I have not been able to access my account, I entered my email on the 'reset password' but no email comes through to my email.I've been onto live chat every day, I've emailled support every day and still they can't sort it. I feel repeatedly gaslit
