All British Casino— player complaints: 15 in English

"I was fully verified by the casino — received official confirmation email & successfully withdrew £90 without issue. Only later, when I won £1,575, they suddenly claimed I had a second account, returned only my £1,175 deposit, and unlawfully kept my £385 winnings. This is unfair & inconsistent: they allowed play, verified me, processed withdrawals, and said nothing about a duplicate account until I won large amounts. They applied rules selectively & breached fair treatment principles."

Absolutely scam company If anyone wants proof of disgusting way they treat and speak to you feel free to message me and il show you proofAdvisors lie to you, falsely promise to give you a bonus if you write them a good review on here then even when you send them proof you’ve done it they make up abs

Took my money and then after I wanted to withdrawal took ages and then emailed asking for pictures of my ID, selfie holding my ID, bank statements and payslips just to withdraw a few quid 👎👎👎stay away

Avoid this company theu are using interrupting tactics disgosed as safer gamberling if you win they will apply time limits to your account Also to this is directed to employee Ebba who thinks they won something . This is from The u.k gaming comission. No, an online casino cannot retroactively apply

Player’s requesting a full deposit refund. [Deposit] — rejected

Player’s withdrawal request is delayed and account is in limbo. [Withdrawal] — unresolved

Player’s withdrawal is delayed due to KYC issues. [Withdrawal] — waiting

SCAM! first ever time seeing this casino, signed up fine and with the Welcome bonus of deposit and wager £10 and get free spins. i done so and wagered my £10 on slots like it said and when i didn’t receive, i went onto live chat and they were saying there has been account with the same IP address? 1

Total load of crap! I signed up and opted into the welcome bonus via the promotions page (which I was later told via live chat that you can't do) deposited and wagered £10 only to then be told that I wasn't eligible for the welcome bonus. Well then why let me opt in and also, if you can't opt in fro

I signed up as a new customer and was informed that my details were already in the system so wasn’t able to claim the welcome bonus however they double checked and it was an error so even though I am in fact a new customer because of the error on their part the welcome bonus bo longer applies to me,

Well done for screwing over a new player with a welcome bonus... wager £10 and get 100 free spins... but only after reading all the small print did I find that it states you have to accept marketing from them so I didnt get my free spins... disgusting... dont bother everyone...

Player’s struggling to complete the account verification. [Account] — waiting

I was fully verified, allowed to deposit, play, and even paid a smaller win of £90 without issue. The casino failed to detect my prior self‑exclusion until AFTER I won £1,575. This is their system failure & negligence. They are unfairly withholding my legitimate winnings, refunding only deposits, and applying rules selectively — accepting my losses but blocking my big win. This breaches their MGA licence duty of care. I request full payout of £1,575.

I have been playing this casino from the last 2 months deposited totally 1178 pounds finally I have won 1575 pounds and I have tried to withdraw I have received email that I have previously had account with this casino therefore I have breach and the only money would I get my deposit and they closed my account my complaint to you is that firstly honestly I have no idea at all when I have opened account in the last 2 months I have received small withdraw from this same casino that time they not realised that I am breaching the rules if I have never won 1175 pounds they will never given me any money that is totally unfair If I have another account with this casino they should let me in first place to retrieve my account like another casino that is their mistake and the casino breach for failed to identify me I have opened account with my same name same date of birth same address this casino breach the rules please kindy review this and get me my money back

I've posted my message to RyanABC, the rep for <a href="https://www.casinomeister.com/online-casinos/reviews/all-british/" target="_blank" rel="nofollow" class="samItem link link--external" data-xf-init="sam-item" data-id="92" data-cv="true" data-cc="true" data-position="content_thread">All British Casino</a> below, followed by his response. I would like to hear the views of the casinomeister membership here. From my point of view <a href="https://www.casinomeister.com/online-casinos/reviews/all-british/" target="_blank" rel="nofollow" class="samItem link link--external" data-xf-init="sam-item" data-id="92" data-cv="true" data-cc="true" data-position="content_thread">All British Casino</a> have a win-win situation here as I was betting more than £5. If I lost all my money, they would have kept my deposit. If I won, they voided my winnings and kept my deposit too. You can see why these terms and conditions are so profitable for the casino. I have never withdrawn from All British Casino despite depositing over £1,000, and to add insult to injury, the VIP Manager personally congratulated me on my win. It was not until AFTER I had spent time sending in my documents that my deposit and winnings were removed. I think the order of the account checks could be improved here.<br> <br> I'm not challenging the voiding of my winnings. I understand I bet over the limit, but I do object to them keeping my deposit too. Their terms and conditions do not state that your cash balance is used first, when playing at the casino you only have a single balance that consists of your deposit and bonus. The terms and conditions do not state your cash can be withdrawn anytime, so I can't see how they can try and use that excuse of cash vs bonus.<br> <br> <blockquote data-attributes="" data-quote="" data-source="" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch"> <div class="bbCodeBlock-content"> <div class="bbCodeBlock-expandContent js-expandContent "> Hi Ryan,<br> <br> I have an account at All British Casino. My username is xxxxxx. I have an ongoing complaint, and your support team have made their position final. I have therefore been forced to look elsewhere on the internet for help and found the casinomeister forum where you are a member.<br> <br> I recently deposited for a bonus you sent via email. I managed to complete the wager requirement for the bonus, but I broke your bet limit as it has recently been reduced from 10% of bonus to a fixed £5. I understand you have to void my winnings but I do not think it is right that you have kept my deposit as well.<br> <br> Support have quoted the following "Clause 21" term to me: "When receiving a bonus the maximum allowed bet is £5 per spin until the wagering requirements have been met. In the event that bets of larger amounts have been made All British Casino reserves the right to forfeit the bonus and any winnings."<br> <br> This term makes no reference to my deposit.<br> <br> On top of this, I am a UK registered customer, and you are a UK regulated casino, bound by UK Law. In UK law, if you rescind a contract, then we are supposed to be restored to the positions we were in as if the contract was never made - that is, just before the point I received the bonus. This would leave my deposit in my account.<br> <br> To resolve this complaint I would like you reinstate my deposit to my account.<br> <br> Thanks<br> Sheree </div> <div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div> </div> </blockquote>