Aerobet Casino— player complaints: 8 in English

The player from Sweden had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We marked the complaint as resolved after he confirmed the issue was solved using the dedicated button. The case was now closed because the player reported successful resolution.The player from Sweden had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We marked the complaint as resolved after he confirmed the issue was solved using the dedicated button. The case was now closed because the player reported successful resolution. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Oct 2026 | Resolved : 06 Oct 2026Automatic translation:

The player from Ireland had requested self-exclusion from the casino multiple times due to a gambling addiction, but his account remained open. He expressed intentions to escalate the matter to the gambling commissioner if the casino did not comply with the rules. We reviewed the case and found that his original self-exclusion email did not clearly mention a gambling problem, only dissatisfaction with RTP, so the casino was allowed to ask for clarification. As a result, the complaint was rejected because the self-exclusion request was not considered unambiguous and the account was closed only after confirmation.The player from Ireland had requested self-exclusion from the casino multiple times due to a gambling addiction, but his account remained open. He expressed intentions to escalate the matter to the gambling commissioner if the casino did not comply with the rules. We reviewed the case and found that his original self-exclusion email did not clearly mention a gambling problem, only dissatisfaction with RTP, so the casino was allowed to ask for clarification. As a result, the complaint was rejected because the self-exclusion request was not considered unambiguous and the account was closed only after confirmation. Written by MichalComplaint Resolution Center Team Lead & Casino Analyst Submitted: 27 Sep 2026 | Closed : 05 Oct 2026Automatic translation:

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Aug 2026 Automatic translation:

Player’s account has been closed only after losing money. [Account] — rejected

Player's withdrawal has been delayed for over 5 weeks. [Withdrawal] — waiting

Player's account has been closed and winnings confiscated. [Account] — rejected_other

Player's withdrawal has been delayed. [Withdrawal] — rejected_other

The player from Spain had attempted to withdraw €3500 from his account at Aerobet due to a gambling addiction but received inadequate responses. After losing control and all his funds, his account was subsequently disabled. We concluded that the account closure was timely and related to violations of the casino's policies regarding bonus usage and betting strategies. The funds were deemed to have been obtained through prohibited practices, and therefore no refund was issued. The complaint was closed with no further assistance provided.