Admiral: 5 complaints filed in English across 2 platforms, 3 still open, disputed sums £800. Most of them are about bonus terms (60%). Risk index 73.4. Texts below are the players' own words, as published on the source site; last complaint 2026-08-07.
The English-language record holds 5 complaints from 2 platforms, 3 of them without a resolution. The latest one is dated 2026-08-07.
What do players complain about?
Mostly bonus terms — 60% of cases, then account blocks (20%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 73.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 5
07.08.2026Casino GuruBonus termsUnresolved
Player received a reduced bonus amount.
Player received a reduced bonus amount. [Bonus] — unresolved
07.08.2026Casino GuruOtherUnresolved
Player’s deposit not credited to casino account.
Player’s deposit not credited to casino account. [Deposit] — unresolved
07.08.2026Casino GuruBonus termsUnresolved
Bonus winnings confiscated by the casino.
Bonus winnings confiscated by the casino. [Bonus] — unresolved
07.08.2026Casino GuruBonus termsRejected
Player's free spins are incorrectly credited.
Player's free spins are incorrectly credited. [Bonus] — rejected_other
17.10.2022CasinoReviewsAccount blocksRejected
Admiral Casino - Closed account
Hi,
I self excluded from gambling through gamstop early in the year - a few months after the exclusion had ended i rang you gamstop and had them remove it.
I then signed up for admiral casino and provided them with ID/Proof or address.
They then emailed me to say my account was active etc.
i deposited a total of £125 and won £800 which i tried to withdraw.
rather than allow the withdrawal they closed my account and refused to give me any reason other than rule 9 prohibited play and have refunded my £125 deposits.
I have emailed them with proof that my exclusion had been removed but they are just ignoring me and won't give me any further information.
I would appreciate help in recovering the remainder of my winnings and having my account reopened
Thankyou
