9Winz— player complaints: 19 in English

19 Complaints

0▼ Last 30 days · was 5

2 Unresolved

50.396197476979d Last complaint

66.7 Risk index

9Winz: 19 complaints filed in English across 2 platforms, 2 still open. Most of them are about withheld payouts (63%). Risk index 66.7. Texts below are the players' own words, as published on the source site; last complaint 2026-08-22.

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What players complain about

Withheld payouts 63% 12

Other 26% 5

Verification 5% 1

Game fairness 5% 1

Status unknown 16 Unresolved 2 Rejected 1

Sources

Trustpilot 16 Casino Guru 3

Complaints by month

Questions and answers

How many complaints are there about 9Winz?

The English-language record holds 19 complaints from 2 platforms, 2 of them without a resolution; 16 carry no status from the platform. The latest one is dated 2026-08-22.

What do players complain about?

Mostly withheld payouts — 63% of cases, then other (26%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 19 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 66.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 19

22.08.2026 Casino Guru Other Unresolved

Player's deposit is delayed at the casino.

Player's deposit is delayed at the casino. [Deposit] — unresolved

22.08.2026 Casino Guru Other Rejected

Player reports unfair betting experience.

Player reports unfair betting experience. [Other] — rejected

22.08.2026 Casino Guru Other Unresolved

Player’s deposit is delayed.

Player’s deposit is delayed. [Deposit] — unresolved

16.08.2026 Trustpilot Verification

0/5 – Extremely Poor Customer SupportMy KYC verification has been pending for 7 days, despite me providing all requested

0/5 – Extremely Poor Customer SupportMy KYC verification has been pending for 7 days, despite me providing all requested documents and fully cooperating. Your support team repeatedly gives the same generic response: “still under review” or “please wait.”I was repeatedly promised updates, including b

13.08.2026 Trustpilot Withheld payouts

9Winz scammed us by taking the FTDs through GoodAff and then refusing to pay the agreed commission. FTDs were delivered,

9Winz scammed us by taking the FTDs through GoodAff and then refusing to pay the agreed commission. FTDs were delivered, but the payout is still unpaid. This is completely unacceptable for an affiliate partner.

26.12.2025 Trustpilot Withheld payouts

Withdrawal not proceed technical issue problem there told every time pls don't play this site.

20.09.2025 Trustpilot Withheld payouts

Never ever trust this casino they simply will also not deposit money and give vague reasons like other players mentioned

Never ever trust this casino they simply will also not deposit money and give vague reasons like other players mentioned here ...and only play those casinos whose rating is above minimum 8 in ask gamblers and don't trust random casinos like this and deposit money.

19.08.2025 Trustpilot Withheld payouts

Absolute cheaters and fraud website. They cheated me for my withdraw of 43000 INR where they claim in their system as pa

Absolute cheaters and fraud website. They cheated me for my withdraw of 43000 INR where they claim in their system as paid however it never got credited to my bank account. Upon asking for payment proof, they only provide UTR which is nothing but someone's mobile number (after calling the number tha

06.06.2025 Trustpilot Withheld payouts

Even after lapse of 48+ hrs they have n't credited the deposited amount in account had contacted the support team many t

Even after lapse of 48+ hrs they have n't credited the deposited amount in account had contacted the support team many times along with successful deposit transaction screenshot

11.02.2025 Trustpilot Withheld payouts

This is a very poor site for play casino games. Neither their deposit on time and forget about withdraw....Their agent m

This is a very poor site for play casino games. Neither their deposit on time and forget about withdraw....Their agent message only opolize....Wrost application...Don't play here....After a month they block my chat when I ask them for account number

06.02.2025 Trustpilot Withheld payouts

I have deposited my money in 9winz app but mymoney was not reflected in 9winz since 10days..this is fraud betting app..

I have deposited my money in 9winz app but mymoney was not reflected in 9winz since 10days..this is fraud betting app.. How much I need to wait.. I have connected with online chat several times but no use.. Connected on phone no use.. They are always saying your many is assured wil be back ASAP.

22.01.2025 Trustpilot Other

Very worst fake app totally pls friends don't play add and play in this id this is a worst app cheating app no respondin

Very worst fake app totally pls friends don't play add and play in this id this is a worst app cheating app no responding prply wait wait they will tl afterthat no deposit only showing totally fake frnds pls don't deposit and get foll like me

10.01.2025 Trustpilot Other

Dear 9Winz Support Team,I’m writing to bring to your attention a pressing issue regarding a depositI made on your platfo

Dear 9Winz Support Team,I’m writing to bring to your attention a pressing issue regarding a depositI made on your platform. On December 23, 2024, I deposited ₹47,000, butunfortunately, the amount has not been credited to my account.Despite multiple messages, I’ve received automated responses asking

11.10.2024 Trustpilot Withheld payouts

I was deposited 500 inr in sep 20 2024 but still my deposite not credited all proof I submitted. they asked for bank res

I was deposited 500 inr in sep 20 2024 but still my deposite not credited all proof I submitted. they asked for bank response also I provided but still deposite not updated. All time they saying same thing will update soon. I request to gambling community please blacklist this site to your recommend

11.10.2024 Trustpilot Game fairness

Totally fruad dont play this website cheated not customer support and proper solution not provided

08.05.2024 Trustpilot Withheld payouts

Yes total scam 9winz.com betting..i deposited after winning some money then withdrawal request after company said this m

Yes total scam 9winz.com betting..i deposited after winning some money then withdrawal request after company said this money not yours we can't send this money...and after all money missing showing only 15inr Scam fraud scam big scam

04.05.2024 Trustpilot Withheld payouts

9winz is the best fake app in india because of always cheating with player for withdrawal.

18.02.2024 Trustpilot Withheld payouts

My recent interactions with 9winz casino have left me deeply disappointed and financially strained. While the deposit pr

My recent interactions with 9winz casino have left me deeply disappointed and financially strained. While the deposit process initially appeared seamless, the withdrawal experience was nothing short of a nightmare. Despite completing all necessary verification steps, I encountered repeated excuses a

23.01.2024 Trustpilot Withheld payouts

Totally frand they never give any withdraw and they blocked account any time

How the risk index is calculated and how complaints are labelled — the method behind this section.