888— player complaints: 156 in English

With a pending withdrawal for 9 full days, I’m guttered to come in here to read the same issues from other people. 888 was once a preferred online Casino with what I felt was a high RTP, with an easy withdrawal, but now it seems like it takes more than a formal complaint to the company, which is why, although I have felt the need to contact the danish gambling authorities and MGA for a second complaint. It’s sad to see even though the person I was lucky to catch in the live chat said my account was now fully verified.

I had a very frustrating experience with an 888poker withdrawal.I requested a withdrawal of $479, but the withdrawal remained stuck on “Awaiting Process” for almost a month. After a few days, 888 requested additional verification documents, which I submitted immediately. After that, I received no clear explanation for the delay.After several weeks, I contacted customer support and was told that my case would be treated as a high-priority matter. However, the withdrawal still did not move forward.I eventually sent a formal complaint stating that, unless the matter was resolved, I would escalate it to the Malta Gaming Authority (MGA) and the appropriate dispute-resolution process.Shortly afterwards, 888 returned the money to my playing balance. I immediately explained that I did not want to play with the money and simply wanted to withdraw it. I submitted a new withdrawal request, and the money was finally paid to my bank account during the following week.I am glad that I eventually received my money, but the whole process took far too long and required a formal complaint and the threat of escalating the matter to the MGA before the withdrawal was processed.My advice to other players: keep records of all messages and documents, and do not rely only on live chat if your withdrawal is delayed. Submit a formal written complaint if the issue is not resolved.

The worst customer service I have ever encountered. Clueless and rude, when you ask questions they have no idea and try to fob you off with rubbish. Then they restrict your account for no reason.I only wanted to know why winning tickets were not automatically credited to your account and they shut me down.I would genuinely give them 0 stars if it was an option

Made a withdrawal on 24 th of june ,was told it escalated to the payments team . Everytime i speak to the customer service staff ,I get the same response... "escalated and the relevant team will be in touch " . The communication is appalling, I know they can take the time to directly contact the relevant department and resolve it but instead im being left waiting on a 180 pound withdrawal that in a pending status.

AVOIDI’d give 0 stars if I could, out of every betting site i’ve ever used which includes some novice and low tier ones , 888casino has by far the worse customer service i’ve ever hadOfficial complaints are not responded to, live chat customer service is a fight to speak to a human rather than a bot. If you do end up speaking to a human they are absolutely awful , even the supervisors will close the chat on you mid conversation no matter how polite you are if the query you have involves more than 1 minute work or thought from them

Well.over £100 spent without a bonus, they also advertise this game as a bonus but clearly just a money grabbing promotion. Played it for the past three days and honestly shocked that iv not hit a bonus. I did play it all kn the same game that they promoted. Don't download and avoid at all chances should be shut down soon with how many customers they must loose due to this scam.

To update on the last 1 star review, I’m still waiting for my withdrawal funds 3 weeks later. They want a copy of my bank statement (they’ve got my bank details on file, I’m not changing them),they want ID (given, first 1 not acceptable, waiting to see if 2nd is ok) this whole scenario is either very very money laundering sensible or just a con to keep your money for as long as possible. The “Help Desk” continues to be the most Unhelpful you could come across

Avoid 888sport. I have three separate withdrawals completely stuck in limbo, with the earliest submitted back on the 8th of July.When I reached out to customer support to ask why my money was being delayed, they immediately froze and suspended my account without a single email or word of explanation. I had to force the information out of them on live chat just to find out what was going on.To make matters worse, their live chat support is completely clueless and contradictory. During my last chat, the agent gave me two completely different excuses within minutes - claiming first that it was a specific security check, and then copy-pasting a generic script claiming "regulatory authorities require all members to verify documents." When I called them out on the conflicting information and the fact that they never send the emails they promise, the agent simply disconnected the chat. They are happy to take your deposits instantly, but the moment you try to withdraw your own funds, they lock your account and feed you scripted lies. Totally unprofessional.

Well they decided to gub me for no reason whatsoever retricting me feom any promotions. When I questioned this, they gave me some BS excuse, but that was when I was using the account on an almost daily basis and despite me winning and losing, they restricted me. But that was a while ago.Today i tried to log in and I was given notice that I was temporarily disabled (just like the staff) and went to customer services. The first one i spoke with couldn't help and logged out the chat, the 2nd operator said my account was fine and to reinstall the app. When that didn't work, I spoke to another person who told me that I have multiple accounts registered to me! I asked to close my account after giving all my info and he said no because of something to do with my IP address??The whole circus took me 1 hour and 30 minutes from my 1st conversation and now I have a temporarily disabled account that cannot me permanently closed. I won't be using 888 ever again.

Worse customer service ever. Just keeps disconnecting the chat before i can ask any questions. Was speaking to Jude, very very rude!!!!!! Would not recommend using this site at all. Take your betting elsewhere

As a long standing customer, I've only now discovered how bad this company is. Having appropriated a withdrawal to a closed bank account back in April I have spoken to their online team on no fewer than three occasions and been assured the issue has been escalated, and written three times by email with auto replies that you query will be dealt with shortly, I have received no response from anyone.Ok, I may have forgotten to cancel the account on their system when it closed, but there is no excuse for lack of engagement to resolve this matter and deprive a customer of their winnings.

8 days since requested £100Withdrawal , asking for bank statement , then when that was sent , asking for statement and id , sent that , now getting ignored , payments used to be sent in under an hour , now even a week isn’t long enough , they are thieves , next stopUKGC , with a complaint DO NOT USE THIS COMPANY

Disgusting and appalling customer service, Ai chatbot and live agents reply after an hour with a template and closing the chat.I deposited money with the promo code on my account and they said it's not applicable for me even thought it was showing and the code worked on deposit.Big scam, avoid.

Being such a huge brand I expected a something above average but it wasn't.Casino looks great and easy to navigate but the features weren't kind to me at all. Again playing Splash and Halloween 2.30p - £18, £1.20 - £22 and £1.60 - £26. A couple of 40p landed also but nothing to boast about.Very disappointing, had to self-exclude in the end.

Absolutely appalling, customer service isn’t great either feed you with the same nonsense… withdrawal made over 2 and a half weeks ago …. Verification all confirmed even when I have used this website for a while an still absolutely no communication what so ever about when these funds will be released

Trash scamming ass website….game crashed and lost my 11 bucks on bonus…i don’t give a shit if it’s 11 bucks it’s the principle you c. Ok suckers

Please don’t play in this Casino They are fraud I haven’t got paid 590£ since last September don’t play in any casino with out looking review Fraud casino

Took my money. Froze my account so I couldn’t play. Tried to withdraw and it took over two weeks. Avoid. Avoid. Avoid.

I made an account unaware that I already had an account with them, they let me top up and then shut my account down once I had topped up and then sent me a message saying I can withdraw the funds but I’ve been waiting and waiting and I still have not received them!! I have been to online chat 4 times and they just say it’s been delayed but then will get the funds to me asap but still nothing from them at all Am on the online chat now and they are just blanking me the worse site I have ever been on

Still waiting for funds I’ve tried to withdraw 5 days ago. 1 working day is their estimated time. The online help is useless.