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888 — player complaint #63621, 2020-06-08: account blocks

888: a player complaint filed on 2020-06-08, about account blocks, status — closed, no outcome. Published on CasinoReviews. One of 187 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2020-06-08 CasinoReviews Closed, no outcome

888 - Account closed after winning

I have recently open an account with 888casino with following details: [EDIT] I have received welcome bonus and have completed all wagering requirements. After that I have won over 800£. I have requested founds to be withdrawn and get withdrawal confirmation. Next day I have received request to upload my documents for verification. I have uploaded pictures of my UK driving licence which is registered in the same name and address as my account with 888casino. Following day I have received email from they operation team saying that my account was closed due to failing security checks. They haven’t include any details or explain why these checks were unsuccessful. I have contacted their operation team but never get any reply. Their online chat is not available neither customer service number. I have read the reviews on internet and it seems to be usual way for this casinos to treat people this way. I do feel that only thing I did wrong was winning money and they try to use excuses and not pay me my winnings. Are you able to help here? Regards,

Complaint data

Case number
#63621
Filed
2020-06-08
Status
Closed, no outcome
Category
Account blocks
Place among complaints about 888
176 of 187 by date, newest first
Source
CasinoReviews — original ↗
Text
183 words, as published

All 187 English-language complaints about 888 — as a list by date; the summary, statuses and disputed sums are on the operator page.

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