24Casino— player complaints: 9 in English

Player’s winnings are confiscated due to wagering issues. [Winnings dispute] — waiting_for_casinoguru

Player's account has been closed unexpectedly. [Account] — unresolved

The player from Finland deposited €30 to claim a 100% welcome bonus but argued that he had not exceeded the wagering limit, as his balance had never dropped below €30. After requesting game logs, the casino claimed he had exceeded the winning cap instead, stating that it was €5,000, which he found inconsistent with the terms and conditions. We reviewed his gaming history and confirmed that he had placed several bets above the €5 maximum while the fourth deposit bonus was active. As the bonus terms clearly stated that the max bet rule applied during bonus play, including when using the real-money balance, we rejected the complaint and did not consider the winnings confiscation unjustified.The player from Finland deposited €30 to claim a 100% welcome bonus but argued that he had not exceeded the wagering limit, as his balance had never dropped below €30. After requesting game logs, the casino claimed he had exceeded the winning cap instead, stating that it was €5,000, which he found inconsistent with the terms and conditions. We reviewed his gaming history and confirmed that he had placed several bets above the €5 maximum while the fourth deposit bonus was active. As the bonus terms clearly stated that the max bet rule applied during bonus play, including when using the real-money balance, we rejected the complaint and did not consider the winnings confiscation unjustified. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 02 Sep 2026 | Closed : 09 Sep 2026Automatic translation:

Player's winnings have been reduced. [Winnings dispute] — waiting

Player's account has been closed without notice. [Account] — waiting

Player’s withdrawal is delayed due to account balance adjustment. [Withdrawal] — waiting

The player from Norway finds his account deactivated suddenly and is unable to contact the casino through email or live chat for assistance.

The player from Germany requested a review of his account balance after it had been reduced from approximately €966 to €31 without clear explanation. He sought clarification about the nature of the cashback/rakeback, how it had impacted his balance, and a transparent breakdown of all transactions and applicable bonus rules. The complaint was resolved after it was explained that the casino's bonus terms included a maximum cashout limitation of 10 times the cashback awarded, which had led to the balance reduction. The player decided to mark the complaint as resolved, leading to its closure.

I received a bonus from them like normal I deposited and start playing end up winning finally finish the wager go to withdraw it and they say no I’ve broken the maximum bet limit and ▇▇▇▇▇ my winnings I have received multiple bonuses from them before never seen or heard this and every other casino I’ve played on has a pop up when you try and spin a bet that’s to high it tells you this casino didn’t do that at all waited till I finished the wager and I go to cash out all of it then telll me I want my money. Can even look at the photo of the email they sent me for the bonus doesn’t state that anywhere