LuckNation Casino— player complaints: 7 in English

Player demands resolution for KYC rejection and withdrawal delay. [Withdrawal] — unresolved

Player's account remains open despite closure request. [Account] — unresolved

Player’s account closure is delayed. [Account] — waiting_for_casinoguru

Player reports violations after account reactivation. [Account] — waiting

Player’s withdrawal has been cancelled. [Withdrawal] — waiting

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The player from Ireland requested account closure due to gambling issues, both through live chat and two emails, but did not receive a satisfactory response. Despite expressing his concerns, he deposited €300 after his initial request. We asked him to forward the closure requests and the casino’s replies so we could assess whether the case should be treated as self-exclusion rather than simple account closure. As he did not respond to our messages and reminder, the complaint was closed for now due to lack of cooperation and no further investigation could be completed.