Four SEPA withdrawals marked as successful but not received
Reason: Delayed payment
The issue occurred on September 8, 2026. On that date, I made five withdrawals from my 22Bet account via SEPA bank transfer: 10,000, 10,000, 10,000, 9,000, and 9,900.According to 22Bet, all five withdrawals were processed successfully, and the funds were sent.However, I have received only the withdrawal of 9,900 in my bank account. The remaining four withdrawals — three payments of 10,000 and one payment of 9,000, totaling 39,000 — have not been received.22Bet informed me that the withdrawals were successfully sent and that the arrival of the funds depends on their payment provider. However, I have not received any clear information about the location or status of the four missing SEPA transfers, and their support is currently not responding to me.I have requested proof of payment and traceable transaction details for the missing transfers, including the transaction/payment references and End-to-End IDs, so that my bank can trace them. I have not received these details.The fact that the 9,900 SEPA withdrawal from the same date successfully reached the same bank account, while the other four transfers did not, makes me particularly concerned.I am requesting that 22Bet immediately investigate and trace all four missing SEPA transfers with their payment provider and provide valid proof of payment and transaction references for each transfer.If the transfers cannot be completed, I request that the full missing amount of 39,000 be returned to my 22Bet account.I can provide screenshots of the withdrawal history, showing that all withdrawals are marked as successfully processed, as well as my bank statement confirming that only the 9,900 payment was received.
--- Ответы в треде ---
AskGamblers • Support Team 6 days ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
Stoil 6 days ago Thank you to both sides! I have received yhe withdraws!
AskGamblers • Support Team 1 week ago Dear @Stoil,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
22bet Casino • Representative 1 week ago Dear Stoil, We have checked the transaction once again, and it is still showing as successfully completed on our side. We recommend contacting your bank directly for further clarification regarding the payment status.
