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1xBet — player complaint #20354, 2026-09-01: withheld payouts

1xBet: a player complaint filed on 2026-09-01, about withheld payouts. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-09-01 Trustpilot Withheld payouts

I didn't receive my withdrawal money . Pure Scam.

Please trust pilot help me to get my withdrawal money 🙏🙏🙏 . My name is Akash .. My payment query number is 21415792 .I withdrew 50,000 INR RUPPES on the 27 -08- 2026. I received a confirmation from 1xBet on the 28-08-2026 that my withdrawal had been successful . But no money arrived in my bank account.I have been trying to resolve this with 1XBet customer support via calls and chat for the past three days, but no solution has been found.I am fed up with repeatedly submitting my account statements, yet these people simply not crediting my withdrawal 50,000 INR rupees in my account. This is my Request №5211209049 to withdraw funds in the amount of 50000.00 INR. The UTR number they gave to me is also fake. Now, they are asking me to get an official letter from the bank stating that I haven't received any payment for this UTR number . However, the bank does not issue an official letter based on Only UTR NUMBER . To get an official Certificate of Non-Receipt or track a missing payment using a Unique Transaction Reference (UTR) number, your bank will require an official written request letter along with specific transaction details.What the Bank Needs From YouWhen you visit your bank branch, you must provide:The UTR Number: The exact 16-digit (NEFT) or 22-digit (RTGS) alphanumeric code of the transaction.Transaction Proof: A PDF copy or screenshot of the transaction receipt from the sender's bank showing the money was debited.Exact Transfer Details: The transfer date, the exact amount, the sender's name/account details, and your own account number. Please help me .I am fed up with constantly filing complaints about my withdrawal money which i didn't receive. I still haven't received the money I withdrew. I am tired of calling customer support.But I still haven't received the money I withdrew.They keeps reactivating my payment query no. 21415792. Every three hours, they close the query with a message stating that the withdrawal was successful. What is the point of activating the payment query feature when you simply close it by repeatedly marking the withdrawal as successful? Whereas I haven't received any money yet.Why are you all acting like this? I won that money , and now you aren't even talking about paying it out . I have already submitted the bank statement multiple times. Please, for God's sake, send me my 50,000 INR. I made a withdrawal on the 27-08-2026 Request №5211209049. It is now the 1- 09 - 2026 . Please send me my money. I have never seen such pathetic service. I have to practically beg just to collect the money i have actually won. I have to beg and plead in front of you people just to get the money I’ve actually won. I have never heard of any other betting site treating their customers the way you are treating me. Please, I beg of you—send me my withdrawal money.

Complaint data

Case number
#20354
Filed
2026-09-01
Status
Status unknown
Category
Withheld payouts
Place among complaints about 1xBet
168 of 410 by date, newest first
Source
Trustpilot — original ↗
Text
489 words, as published

All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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