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1xBet — player complaint #16486, 2026-08-16: withheld payouts

1xBet: a player complaint filed on 2026-08-16, about withheld payouts. Published on Trustpilot. One of 410 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-08-16 Trustpilot Withheld payouts

withdrawal and deposit will never get

Dear 1xBet Team,Please do not respond by simply asking me to email another email address. I have already done so multiple times, but I am not getting any resolution.#20323190-50000 Withdrawal- You have been holding my withdrawal, and you have provided me with a UTR number that appears to be invalid or cannot be traced. When I made the deposit, you required all the necessary details, including the payment method, transaction information, and other supporting details. However, now you are unable to even confirm which payment method or bank was used for the transaction.You are asking me to provide an official letter from my bank based only on the UTR number. How am I supposed to obtain such a letter when I have not even been told which payment method or bank was involved?If there is going to be a further delay of 3–6 months, please be transparent and tell me clearly instead of repeatedly sending me from one department to another.13754333- 10000 deposit, also It has already been five months since the deposit in question. You are saying that the recipient did not receive the payment, and I have already provided all the requested evidence, including video recordings, bank documentation, and other confirmations. Despite providing everything requested, the matter is still unresolved.I am simply asking for a clear and transparent explanation of where my money is and what exactly is being done to resolve this issue.I request that you take this matter seriously and provide a proper response instead of redirecting me to another email address.

Complaint data

Case number
#16486
Filed
2026-08-16
Status
Status unknown
Category
Withheld payouts
Place among complaints about 1xBet
226 of 410 by date, newest first
Source
Trustpilot — original ↗
Text
256 words, as published

All 410 English-language complaints about 1xBet — as a list by date; the summary, statuses and disputed sums are on the operator page.

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