1win — player complaint #28687, 2026-10-03: withheld payouts
1win: a player complaint filed on 2026-10-03, about withheld payouts, 20,000 USD in dispute. Published on AskGamblers. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Reason: Delayed payment
I am submitting a complaint regarding repeated withdrawal failures on my 1win.com account.I have approximately $20,000 in total between my gaming balance and withdrawal requests. I have made multiple attempts to withdraw my funds through Interac e-Transfer, but several withdrawals have been cancelled or rejected and returned to my gaming balance.I have contacted customer support numerous times. I have repeatedly been told to wait 24 hours, that my requests have been escalated to specialists, and that the issue is being reviewed. Most recently, support advised me to wait for an email from the security team, but my withdrawals continue to be cancelled.I am requesting that 1win provide a clear written explanation for these cancellations, identify any verification requirements that remain outstanding, and process the legitimate withdrawal of my remaining balance.I can provide screenshots of my account balance, withdrawal statuses, and customer support conversations as evidence.
