1win — player complaint #28284, 2026-10-04: withheld payouts
1win: a player complaint filed on 2026-10-04, about withheld payouts. Published on AskGamblers. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Missing Instant EFT Withdrawal Unresolved for Over 7 Days
Reason: Delayed payment
On 15 September 2026, I initiated an Instant EFT withdrawal of R500 to my Capitec Bank account from my 1win profile On 1synchronous status displays "Successful", but the funds have never reflected in my bank balance. I verified this with Capitec Bank's clearing department; after searching their incoming system using the reference number provided, Capitec confirmed that no incoming transaction instruction exists on their backend.I have submitted multiple internal support tickets with 1win, but they have remained stuck in 'In Progress' for over 72 hours without any meaningful update or finance trace.Attached are my official Capitec bank statement covering 15 September 2026 to present proving non-receipt, alongside screenshots of the 1win cashier screen and my open support tickets.
