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1win — player complaint #24254, 2026-09-14: withheld payouts

1win: a player complaint filed on 2026-09-14, about withheld payouts. Published on Trustpilot. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-09-14 Trustpilot Withheld payouts

Missing 50,000 withdrawal amount

Subject: Urgent Complaint – ₹50,000 Successful Withdrawal Not Credited to My Bank AccountDear Support Team,I am writing to raise a formal complaint regarding a missing withdrawal of ₹50,000 from my account.As clearly visible in my withdrawal transaction history, a ₹50,000 IMPS withdrawal was marked as “Successful” on 30 August 2026 at approximately 01:39–01:42 AM. However, the corresponding amount has not been credited to my Canara Bank account.I have carefully checked my bank statement for the relevant period. There is no corresponding ₹50,000 credit for this withdrawal in my bank account.This is particularly concerning because the withdrawal is being shown on your platform as “Successful”. If the transaction was successfully processed, the funds should have reached my bank account.I therefore request you to urgently investigate this transaction and provide me with:1. The complete transaction/UTR number for the ₹50,000 withdrawal.2. The exact date and time when the funds were actually sent.3. The beneficiary bank/account details to which the amount was transferred.4. The IMPS transaction status from your payment processor/bank.5. Proof of successful settlement/credit of ₹50,000 to my bank account.6. If the amount was not successfully settled, immediate reversal/re-credit of ₹50,000 to my account.I am attaching my Canara Bank statement along with screenshots of my withdrawal history for verification.Please do not simply mark this transaction as “Successful” and close the complaint. My bank statement does not reflect the ₹50,000 credit. I request you to trace the transaction using the IMPS/UTR records and provide a proper transaction-level resolution.Amount in dispute: ₹50,000Withdrawal date: 30 August 2026Withdrawal time: Approximately 01:39–01:42 AMStatus shown: SuccessfulI expect this matter to be investigated urgently and the missing ₹50,000 to be credited/reconciled without further delay.Regards,Vijay Kumar DahayatID - 326717834

Complaint data

Case number
#24254
Filed
2026-09-14
Status
Status unknown
Category
Withheld payouts
Place among complaints about 1win
61 of 229 by date, newest first
Source
Trustpilot — original ↗
Text
278 words, as published

All 229 English-language complaints about 1win — as a list by date; the summary, statuses and disputed sums are on the operator page.

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