1win: a player complaint filed on 2026-01-26, about other. Published on Trustpilot. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
My email change request has been pending for several days.My phone number is verified, and I have already submitted all required documents and details multiple times. Despite this, every new support agent asks for the same information again.Initially, I was clearly told that the email update would be completed within 24 hours. However, after the 24-hour period passed, different agents started giving different explanations—some saying to wait, others saying they don’t have an exact timeline.There is no clear update, no confirmation, and no accountability—only repeated “please wait” responses.This is very disappointing and unprofessional support behavior. I request proper escalation to a supervisor and a clear resolution timeline instead of contradictory replies.Case / Ticket ID: 617528Account ID: 328284470
