1win — player complaint #16498, 2026-08-16: withheld payouts
1win: a player complaint filed on 2026-08-16, about withheld payouts. Published on Trustpilot. One of 229 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Hello,It's quite telling that you don't respond to the email I sent to your security team, yet you do respond to public reviews on Trustpilot. This confirms that you are able to handle my case — you are simply choosing not to.To be clear: you are holding more than 1,000,000 FCFA of my funds, including 4 withdrawals already initiated before the account closure, with no explanation and no timeline.This is my final attempt to resolve this matter directly and amicably. If I do not receive a clear and satisfactory response within the next few days, I will proceed to share this situation, along with all my withdrawal and transaction screenshots, across social media platforms. I already have contacts and influencers ready to cover this case and make it public.I would much prefer to resolve this quietly and professionally. The choice is yours.
