12bet: 17 complaints filed in English across 3 platforms, 3 still open, disputed sums £4,000. Most of them are about other (35%). Risk index 82.4. Texts below are the players' own words, as published on the source site; last complaint 2026-08-31.
Status unknown 12
Unresolved 3
Rejected 1
Closed, no outcome 1
Sources
Trustpilot 12CasinoReviews 3Casino Guru 2
Complaints by month
05
06
07
08
Questions and answers
How many complaints are there about 12bet?
The English-language record holds 17 complaints from 3 platforms, 3 of them without a resolution; 12 carry no status from the platform. The latest one is dated 2026-08-31.
What do players complain about?
Mostly other — 35% of cases, then withheld payouts (29%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 17 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 82.4 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 17
31.08.2026Casino GuruWithheld payoutsUnresolved
Player’s withdrawal is partially confiscated.
Player’s withdrawal is partially confiscated. [Withdrawal] — no_react_reg_bad
31.08.2026Casino GuruOtherUnresolved
Player would like to close their account.
Player would like to close their account. [Account] — unresolved
14.08.2026TrustpilotGame fairness
This bookmaker is scam. They expose your betting to scam:(👎
This bookmaker is scam. They expose your betting to scam:(👎
31.07.2026TrustpilotWithheld payouts
i made a deposit, but they have kept the funds pending. They are not responding, nor have they given any assurance that
i made a deposit, but they have kept the funds pending. They are not responding, nor have they given any assurance that the deposited money will be refunded.
21.07.2026TrustpilotAccount blocks
1 Star – Account closed and funds withheld without clear explanationI had an account with 12BET under the username varoj
1 Star – Account closed and funds withheld without clear explanationI had an account with 12BET under the username varojj29.My account was closed and my balance was withheld. 12BET claimed the reason was a “duplicate IP address”, but they did not provide clear evidence or a proper investigation.My d
05.07.2026TrustpilotGame fairness
Online casino games chitng fake app total table chitng fake casino games Baccrat game total table chitng 12bet this app
Online casino games chitng fake app total table chitng fake casino games Baccrat game total table chitng 12bet this app parfect BIG SCAM DON'T PLAY THIS APP CHITING GAME PEOPLE AMOUNT RECAWARI NOT RECAWARI TOTAL AMOUNT 000000000 PLEASE PEOPLE DON'T PLAY THIS APP REVIEWS 00000000000000000000000000000
05.07.2026TrustpilotOther
This is not suitable for one star review also all scammers
This is not suitable for one star review also all scammers
30.06.2026TrustpilotOther
Never ever deposit in this site…. Tooo worst customer support…..they will drag many days to resolve an issue….i tried de
Never ever deposit in this site…. Tooo worst customer support…..they will drag many days to resolve an issue….i tried depositing money unfortunatley my payment got struck and after two days it got updated….then i have reached out to customer support for depositing money with the transaction proof….i
17.06.2026TrustpilotGame fairness
DO NOT TRUST 12BET! They are absolute scammers who manipulate their backend servers to steal player winnings once you hi
DO NOT TRUST 12BET! They are absolute scammers who manipulate their backend servers to steal player winnings once you hit a jackpot. I am an active player, and on June 5, 2026, my balance reached BDT 101,530 after a massive clean win on Monopoly Big Baller.This is a generic, automated copy-paste res
15.06.2026TrustpilotOther
I had a very disappointing experience with this platform. I initiated a chargeback through my bank, but it was rejected
I had a very disappointing experience with this platform. I initiated a chargeback through my bank, but it was rejected by the beneficiary account. When I followed up through chat support, they kept insisting that they had not received the money in their bank account. Despite multiple attempts, the
11.06.2026TrustpilotWithheld payouts
My 50,000 INR deposit was succesful on my side but 12bet are not crediting the funds and their customer support team are
My 50,000 INR deposit was succesful on my side but 12bet are not crediting the funds and their customer support team are useless in solving anything. Don't use them if you want a peaceful gaming experience. They are just scammers.
09.06.2026TrustpilotWithheld payouts
Dont even dare to put money in this website they simply says we don't receive money go and ask in bank for chargeback, a
Dont even dare to put money in this website they simply says we don't receive money go and ask in bank for chargeback, after successful transaction they will say all these , they are absolute froud s don't even dare to deposit your money, for every two transactions they will hold one transaction mon
25.05.2026TrustpilotWithheld payouts
Username - manjus9013My 2 deposits are missing, when queried with the support team was asked to raise chargeback. Howeve
Username - manjus9013My 2 deposits are missing, when queried with the support team was asked to raise chargeback. However the merchant banks are rejecting my chargeback requests as well. They are neither crediting my deposits nor refunding my amount. Have raised 100's of complaints but the same cycl
12.05.2026TrustpilotVerification
i just had a bad experience with 12bet i just sign in. i deposited rm98 and luckily won , and try to withdraw Rm340.. bu
i just had a bad experience with 12bet i just sign in. i deposited rm98 and luckily won , and try to withdraw Rm340.. but they request my Malaysian id front and back with video selfie of myself b4 i could withdraw.. Bsnk detail completed with my name. I think they are scammer, why is eas not mention
13.09.2025CasinoReviewsBonus termsRejected
12bet - Withdraw issue
I recently made withdraw of Rs69755 via transaction ▇▇▇▇▇▇▇▇▇▇ However 12 bet rejected my withdraw by saying I breached their terms and conditions and used their any bonus ( still don't know what bonus refering as I had never taken any and nothing was credited to my account) . Afterwords when I login my account they almost halfed my winning amount and allow me to withdraw almost 50% ie Rs 35186 via transaction ▇▇▇▇▇▇▇▇▇. This is highly unethical and I request team to solve my complaint and plz give me my rest of money ie 34569.
I am sharing deposit and withdraw screen short for refrence u can clearly see their unethical work also email screenshort which received for deducting my 50% winnings.
Plz credit my winnings ie Rs 34569.
13.02.2019CasinoReviewsOtherClosed, no outcome
12bet - Self Exclusion via Sister sites
Again, been going through old emails to find operators who have gone against Self Exclusions.
I recently found out that I permanetly Self excluded from 12bet, over the next few months I was left to register with numerous sites on there licence. I have been a problem Gambler for a long time now and I am in process of getting help for this.
I do not think it is fair for them to get away with this, so I am asking for a full refund. I have recieved a SAR for all accounts which show all details, self exclusions etc accross there licence.
They are saying there was a box to tick to Self Exclude from all sister sites, I asked for proof but they ate unwilling to give this. Instead they sent me a diagram of a totally different sites exclusion process, but cannot provide me proof of 12bets proof.
I have all emails, the SAR for all accounts and also the first Email which made me aware of the multi sister site exclusion which I recieved 6/9 months after the date of the exclusion in question. And the diagram i recieved was for the site i recieved the email from, so it comes to my attention they only started the “tick box method” at the later date. I can assure there was not any function on the 12bet site. Also the email recieved from 12bet did not mention anything.
The only time I was made aware was 6/9 months later when i self excluded from a certain sister site.
Can you help please ThePogg??
Thank you
18.01.2016CasinoReviewsOtherUnresolved
12Bet - self exclusion ignored
Hi my [EDIT] name i opened an account with jenningsbet but self excluded with them as i have a gambling problem.As i have this problem i find it hard to control it and then was able to open an account with 12 bet . I feel that they have breached their license as they are both licensed by TGP europe and i used same name address DOB and email address . Have complained to them but to no good they say that yes they are under same umbellra but are different companies , but they are under same license ? The UKGC states that the license has a code of conduct to follow which i feel that TGP hasnt . Can you please help me .
Regards
[EDIT]