backengine-mcp — Claude Code MCP server: what it does, how to install
Connects customer communications from Slack, email, meeting transcripts, and tickets directly to your assistant. Helps prep for sales calls without switching apps.
claude mcp add --transport http backengine-mcp https://backengine-prod.backengine.ai/mcpWhat backengine-mcp does
The server connects an LLM client to the BackEngine platform via remote streamable HTTP at https://backengine-prod.backengine.ai/mcp. It organizes unstructured conversations into categorized signals, source records, and rolling twelve-week summaries per customer account.
The tool inventory adapts to active workspace integrations such as Salesforce, HubSpot, Jira, Zendesk, or Slack. Standard tools like find_similar_signals run semantic queries across conversational signals, while get_source reads underlying notes or transcripts.
Without a valid BackEngine account, session authentication will fail on connect. Environments lacking native remote MCP transport must bridge the connection using mcp-remote.
What it helps with
- retrieve customer conversation history across Slack threads and email
- review a rolling twelve-week customer overview before a meeting
- run semantic searches across customer support tickets and transcripts
- lookup team contacts by job title or project name
Example prompts for the agent
- Check get_project_overview for Acme to see account activity over the past 12 weeks.
- Run find_similar_signals to locate pricing feedback across recent calls.
- Find the email address of the lead engineer on project Orion using find_contacts.
How to install backengine-mcp
Platform CLI: remote server
claude mcp add --transport http backengine-mcp https://backengine-prod.backengine.ai/mcpPlatform CLI: remote server
codex mcp add backengine-mcp --url https://backengine-prod.backengine.ai/mcpConfig file
{
"mcpServers": {
"backengine-mcp": {
"url": "https://backengine-prod.backengine.ai/mcp"
}
}
}Config file
{
"servers": {
"backengine-mcp": {
"type": "http",
"url": "https://backengine-prod.backengine.ai/mcp"
}
}
}Platform CLI: remote server
gemini mcp add -t http backengine-mcp https://backengine-prod.backengine.ai/mcpStep by step, with commands for each platform: How to add an MCP server to Claude Code, Codex, Cursor, VS Code, Gemini CLI and more
Questions about backengine-mcp
How to install backengine-mcp in Claude Code?
Run the following command in your terminal: claude mcp add --transport http backengine-mcp https://backengine-prod.backengine.ai/mcp.
What does backengine-mcp do?
It provides client context from calls, emails, tickets, and Slack directly to an LLM. Agents can query categorized customer signals and historical transcripts within your conversation.
What is required to run backengine-mcp?
You need a registered BackEngine account because the remote server authenticates each session. If your environment does not support remote HTTP MCP natively, proxy it via npx -y mcp-remote https://backengine-prod.backengine.ai/mcp.
